Credit Card Operations Specialist Senior
About The Position
Processes Finance related responsibilities: Lockbox, Payments, Fee/Payment reversals and research, credit balance. Processes Admin related responsibilities: Boarding Consumer/Commercial applications, credit card maintenance, Fastrack related requests, Colleague Commercial Card portfolio. Access credit card software to perform following the functions, data entry, document verification and client service. Fast paced and deadline driven environment. Requires attention to detail, high degree of accuracy, with the sense of urgency in daily processing while maintaining excellent client service. Learns and keeps current on VISA rules and regulations. Responsible for maintaining operational integrity of credit cards through adherence to Bank and department policies and procedures.
Requirements
- Bachelor's Degree or equivalent
- Minimum 3 years of banking/financial services experience
- Minimum 2 years of credit card operations experience
- Minimum 2 years of document/auditing experience
- Position generally requires a minimum of 2 years credit card servicing experience in a volume-driven environment.
- Working knowledge of applicable regulations, consumer laws and banking industry practices required.
- Must have working knowledge of third party processing systems (e.g., total systems and M&I).
- Excellent verbal and written communication skills to interact effectively with all levels of Bank personnel and clients.
- Working knowledge of the Microsoft application.
- Position requires incumbent to be detail and process oriented, work comfortably with numbers, follow specific written and/or verbal wire instructions, and complete repetitive steps while maintaining a high degree of accuracy and the integrity of the data.
- Must be able to prioritize work efficiently and act with a sense of urgency to meet daily deadlines.
- Must be able to communicate effectively with internal and external clients via phone to answer inquiries and explain high risk conditions requiring their processing instructions and/or approval decision.
Responsibilities
- Handles payment processing from lockbox, ASAP to wires, etc.
- Board consumer/commercial card applications.
- Admin/Client Service/Finance credit card maintenance.
- General client service such as answering phones and responding to emails.
- Data and/or document verification.
- Preparation of monthly tracking reports.
- Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements.
- Completes all required training.
Benefits
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
- Generous 401(k) company matching contribution
- Career Development through Tuition Reimbursement and other internal upskilling and training resources
- Valued Time Away benefits including vacation, sick and volunteer time
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
- Career Mobility support from a dedicated recruitment team
- Colleague Resource Groups to support networking and community engagement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
