Card Operations Specialist

Rain • New York, NY

22h • Hybrid

About The Position

We're looking for an operationally minded, detail-oriented Card Operations Specialist to manage the workflows and compliance requirements related to custom card issuance. This is not a graphic design or branding role — instead, you'll be working across internal teams, card networks (like Visa), and manufacturing partners to manage the submission, approval, and production of custom card designs. You'll play a critical role in making sure every card that carries a partner's brand meets network standards and ships on time.

Responsibilities

• Card Design Management
• Interface directly with clients to guide them through ongoing items
• Review custom card design requests for completeness and accuracy
• Check design files for correct format, resolution, and color specs
• Keep card design files organized and up to date
• Track approval status and share updates with the team
• Virtual Card Submission to Visa
• Submit designs to Visa using their online portal
• Monitor approval timelines and follow up as needed
• Coordinate any edits if Visa provides feedback or rejects a design
• Keep records of all Visa communications and approval details
• Physical Card Manufacturing
• Send final approved designs to manufacturing partners with production details
• Coordinate digital and physical sample reviews for accuracy
• Track production progress and share delivery timelines internally
• Flag and escalate any manufacturing issues to the internal team
• Third-Party Agent Forms
• Complete and submit required forms to Visa for new partners
• Track approval status and update records accordingly
• Reporting
• Support reporting requirements to third party vendors
• Admin & Communication
• Host weekly project syncs with vendors to ensure timely execution of projects
• Maintain project trackers and submit regular status reports
• Keep teams informed of progress or delays
• Escalate complex issues when needed

Benefits

• Unlimited time off 🌴Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves.
• Flexible working ☕ We support a flexible workplace, if you feel comfortable at home please work from home. If you’d like to work with others in an office feel free to come in. We want everyone to be able to work in the environment in which they are their most confident and productive selves. New Rainmakers will have a stipend to create a comfortable atmosphere at home.
• Easy to access benefits 🧠For US Rainmakers, we offer comprehensive health, dental and vision plans for you and your dependents, as well as a 100% company subsidized life insurance plan.
• Retirement goals💡Plan for the future with confidence. We offer a 401(k) with a 4% company match.
• Equity plan 📦 We offer every Rainmakers an equity option plan so we can all can benefit from our success.
• Rain Cards 🌧️ We want Rainmakers to be knowledgeable about our core products and services. To support this mission, we issue a card for our team to utilize the card for testing.
• Health and Wellness 📚 High performance begins from within. Rainmakers are welcome to use their card for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!
• Team summits ✨ Summits play an important role at Rain! Time spent together helps us get to know each other, strengthen our relationships, and build a common destiny. Expect team and company offsites both domestically and internationally.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed