Credit Card Product Manager

GESA CREDIT UNION•Richland, WA

1d•Onsite

About The Position

Credit Card Product Manager builds and directs credit card product strategies. Develop and implement marketing plans to drive business growth to meet business targets. Conducts regular review on market trends and studies competitor activities to identify opportunities. Initiate product ideas and ongoing features/benefits tailored for each target segment. Analyze data to optimize credit card portfolio performance.

Requirements

Strong understanding of Credit Union credit card portfolios.
Strong leadership, interpersonal, and listening skills.
Effectively communicate ideas and information, both verbally and in writing.
Ability to work independently and make informed decisions. Must consider multiple factors such as user experience, risk, and financial impact, to determine the best possible outcome in a given scenario.
Ability to complete work reliably and with great accuracy to minimize negative member impact and potential risk to credit union.
Ability to quickly grasp and adapt to changes in business models and new technologies.
Strong knowledge of troubleshooting skills, techniques, and tools.
Strong knowledge of IT technologies, processes, and procedures.
Ability to be innovative and contribute to process improvement efforts.
Strong organizational skills and the ability to adhere to schedules and project deadlines.
Bachelor’s degree in Business or Finance strongly preferred. Equivalent related work experience may be substituted in lieu of education requirements.
Minimum seven (7) years of experience in the financial industry. Credit card portfolio management experience is preferred.
Minimum of five (5) years product ownership/product management experience.
Experienced in creating and formatting documents in Microsoft Office programs such as Word, Excel, and Power Point.

Responsibilities

Serve as the Card’s Product Owner and strategic thought leader of the credit union’s credit card program. This includes working with all levels of staff to proactively generate new ideas and tactics, drive program changes and ensure that credit union card offerings are best in class.
Maintain awareness of card products and services in the market.
Support the implementation of new products, service, or enhancements to existing offerings to ensure that Gesa’s product and services remain competitive and appealing while growing program profitability.
Work with internal and external stakeholders to develop performance models for Gesa’s credit card programs.
Work with Marketing, Underwriting, IT, Collections to align strategies and launch new products and initiatives.
Analyze credit card portfolio risk including changes in credit quality, overall credit risk, and risk of fraud-related loss.
Prepare performance reports for senior leadership, highlighting key metrics and strategic progress.
Develop and present recommendations to senior leadership regarding tactics and strategies to improve efficiency, growth, and financial performance across the credit card portfolios.
Display leadership values such as trust, dignity, respect, and acting in the best interest of the credit union.
Lead by example by displaying solid ethics and integrity at all times.
Control risk and operate in a safe and sound manner.
Attend credit union training sessions, conferences, or seminars as approved by supervisor.
Maintain awareness of policies and regulations related to duties and responsibilities.
Serve as the central contact for vendor communications. This may include taking a role in service contract negotiations.
Maintain and protect all sensitive data utilizing the highest standard of confidentiality and professionalism.
Perform other duties and complete other projects as assigned.