Credit Card Customer Service Account Specialist I

JPMorganChase • Tempe, AZ

2d

About The Position

At JPMorganChase, the Specialist I in Account Service is a first point of contact for clients, providing customer service for various financial products. The role handles inbound calls, builds customer relationships, and offers solutions to meet client needs. It operates in a fast-paced call center environment and requires communication, multitasking, and results-oriented skills. Work is performed within a well-defined framework using established procedures; non-standard issues are referred to a supervisor. Candidates must be available to work schedules during operating hours, which may include evenings and weekends, and attend training as scheduled. Training hours may differ from regular scheduled hours.

Requirements

• Communication, information-gathering, and decision-making skills.
• At least 1 year of experience in phone or face-to-face customer interaction and support.
• Ability to multitask with computer systems and work accurately.
• Ability to manage complex customer interactions with empathy, composure, and sound judgment.
• Ability to adjust to new situations and navigate different cultural contexts and workplace environments.
• Adaptability and efficiency in fast-paced, dynamic, results-driven environments.
• Ability to solve problems and present and explain solutions effectively.
• Ability to learn products and systems quickly, embrace challenges, seek feedback, and work toward performance goals.
• Proficient computer literacy, including using technology to solve problems and communicate professionally.
• High school diploma or GED.
• Willingness and ability to work schedules during operating hours, which may include evenings and weekends, and attend training at scheduled times that may differ from regular hours.

Nice To Haves

• Developing ability to use data to understand issues and opportunities.
• Developing skills in using AI technology for automation and prompt writing.

Responsibilities

• Manage a high volume of inbound calls, potentially more than 100 daily, and provide comprehensive support for financial products.
• Interpret customer needs using customer service expertise and deliver ongoing insights.
• Navigate multiple computer systems efficiently and demonstrate adaptability and resilience.
• Work independently and collaboratively to support team success and achieve goals.
• Follow regulatory and departmental practices and procedures.
• Take ownership of customer interactions, treating customers with respect and responding with empathy.
• Refer non-standard issues to a supervisor.
• Attend training as scheduled.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED