Credit Assistant

VT Industries•Holstein, IA

5d•Hybrid

About The Position

Monitors all active accounts in assigned territories/ VT locations to insure they are in compliance with authorized terms and credit limits. Initiates phone calls and emails to customers to secure payment needed for the release of new orders. Reconciles accounts and effectively communicates facts with customers to resolve account disputes or conflicts. Document conversations/communications with customers for historical reliability. Initiates and maintains effective communication with sales staff and appropriate customer service personnel regarding events that impact the customer account. Processes all new credit applications that are received from the sales department. Addresses incoming credit reference and waiver requests. Ensures customer master file is kept current with accurate information. Frequent data entry and use of 10-key calculator. Must be highly organized and possess critical thinking skills. Must be a self starter and able to set and manage multiple priorities. Able to work in a fast pace environment with constant deadlines. Consistently works toward continuous improvement. Supports 5S/lean program keeping an organized work station. Works well with both internal and external customers. Able to communicate tactfully in adverse situations required. Works individually and as a team promoting a positive work environment. Other duties as assigned.

Requirements

Associate’s degree
5+ years of job-related experience
Proficient with Word and Excel
Problem solving and decision making skills
Degree of independent judgement
Degree of latitude and flexibility
Provide a solid analytical approach in the area of collections
Excellent communication and customer services skills
Maintain an organized and functional work area
Detail oriented with a high degree of accuracy
Models VT’s Mission, Vision, and Values
All team members are expected to follow the Code of Conduct to the highest standards as well as to adhere to the Attendance Policy of VT Industries
Tolerance for sitting for long periods of time
Possess finger dexterity to write, type, and use a calculator
Maintain adequate vision to view small print and computer terminal
Ability to speak and hear
walk throughout facilities with occasional light lifting (25 pounds), stooping, kneeling, crouching, and reaching with hands and arms required
Ability to travel between multiple facilities as required to perform core job duties

Nice To Haves

Must be highly organized and possess critical thinking skills
Must be a self starter and able to set and manage multiple priorities
Able to work in a fast pace environment with constant deadlines
Consistently works toward continuous improvement

Responsibilities

Monitors all active accounts in assigned territories/ VT locations to insure they are in compliance with authorized terms and credit limits
Initiates phone calls and emails to customers to secure payment needed for the release of new orders
Reconciles accounts and effectively communicates facts with customers to resolve account disputes or conflicts
Document conversations/communications with customers for historical reliability
Initiates and maintains effective communication with sales staff and appropriate customer service personnel regarding events that impact the customer account
Processes all new credit applications that are received from the sales department
Addresses incoming credit reference and waiver requests
Ensures customer master file is kept current with accurate information
Frequent data entry and use of 10-key calculator
Supports 5S/lean program keeping an organized work station
Works well with both internal and external customers
Works individually and as a team promoting a positive work environment
Other duties as assigned