Credit and Collections Representative

Sonepar • West Valley City, UT

6d • Hybrid

About The Position

The Credit and Collections Representative is a cross-functional support role responsible for delivering high-quality customer experience while protecting Sonepar Mountain’s accounts receivable. This position supports both Codale and QED operations, serving as the primary resource for customer lien waivers and customer service matters across Sonepar Mountain Holdings. This role is based in Denver, CO or Salt Lake City, Utah, with primary support responsibilities across Arizona, Colorado, Nevada, and Utah. The candidate must maintain flexibility to support additional markets to meet the needs of the business. State specific lien law and form requirements are critical to one’s success. This position serves as a key point of contact between Credit, Sales, and Customers, with a strong focus on lien waiver execution, credit file setup/maintenance, and credit team support in a high-volume environment. The ideal candidate demonstrates strong organizational skills, attention to detail, and a customer-focused, team-first mindset.

Requirements

• 2–5 years of relevant experience (construction, credit, or collections preferred)
• Working knowledge of lien waivers and construction documentation strongly preferred
• Experience supporting customer accounts or credit operations preferred
• Strong customer service orientation and problem-solving skills
• Notary Public certification preferred
• Proficiency in Microsoft Office (Outlook, Excel, Word, MS Teams, Co-pilot)

Responsibilities

• Review, prepare, and execute customer lien waivers within established guidelines
• Ensure compliance with applicable lien laws across supported states (AZ, CO, NV, UT)
• Support pre-lien, bond claim, and construction documentation processes
• Coordinate with credit team and customers to resolve lien-waiver or lien related issues
• Serve as the primary contact for customer inquiries related to accounts and lien documentation
• Partner with Sales and Branch teams to resolve issues quickly and effectively
• Provide timely, accurate responses while maintaining a strong customer experience
• Assist in monitoring past due accounts and support collections efforts as needed
• Process payments (CC, ACH) and assist customers with online account access
• Research and resolve payment discrepancies
• Escalate identified risks appropriately
• Manage customer account setup and ongoing account maintenance
• Review credit applications for completeness and collect required documentation
• Maintain accurate and compliant customer credit files
• Support shared mailbox workflow and meet service level expectations
• Support A/R reporting and aging reviews
• Utilize systems including Eclipse, BillTrust, GETPAID, and other credit tools

Benefits

• 401K Plan
• Competitive Medical Plans (medical, dental, and vision)
• Paid Vacation
• Paid Sick
• Paid Personal
• Paid Holidays
• Flexible Spending Accounts (Health and Dependent Care)
• Employee Assistance Program
• Tuition Reimbursement
• Employee Discounts
• Long-term and Short-term Disability
• Life Insurance
• a Definitive Career Path

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed