Credit and Collections Analyst

International Motors•Lisle, IL

1d•Onsite

About The Position

We are seeking a detail-oriented and proactive Credit and Collections Analyst to join our NFC Collections and Asset Management Group. This position plays a critical role in managing and maintaining the health of our retail and lease receivables portfolio, with a focus on collections, account resolution, and customer service.

Requirements

Bachelor's degree and at least 1 year of credit/collections or asset management experience OR Master's degree and no experience OR At least 3 years of credit/collections or asset management experience
Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States.
We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Nice To Haves

Strong analytical and problem-solving abilities.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
Excellent verbal and written communication skills.
Ability to work both independently and collaboratively within a team.
Knowledge of credit and collections procedures, preferably in the transportation or financial services industry.
Understanding of finance and lease documentation, insurance requirements, and lien perfection.
Strong organizational skills and the ability to manage multiple priorities simultaneously.
Previous experience in bankruptcy or deficiency collections is a plus.
Bilingual in Spanish is a plus but not required.

Responsibilities

Monitor customer accounts to ensure timely payment and address delinquencies.
Notify customers of missed payments or non-sufficient funds (NSF) and work toward resolution.
Coordinate end-of-lease activities including turn-ins, extensions, or equipment purchases.
Communicate with customers via phone and email to resolve payment issues and maintain positive relationships.
Follow established procedures for collection efforts, including escalations when necessary.
Manage the repossession process in cases of customer default.
Process account modifications such as extensions, refinances, and maintenance adjustments.