Credit and Collections Analyst

Equinix • Dallas, TX

3d

About The Position

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. Job Summary The Credit & Collections Analyst is responsible for portfolio-level ownership of the end-to-end Billing-to-Cash lifecycle for assigned customers. This role ensures billing accuracy, owns accounts receivable and credit control activities, mitigates customer risk, and maintains audit readiness. The analyst partners cross-functionally to resolve complex billing and payment issues, improve cash flow, and support a high-quality customer experience.

Requirements

• Strong analytical, problem-solving, and root-cause analysis skills.
• High attention to detail with a strong control, compliance, and risk mindset.
• Solid understanding of end-to-end Invoice-to-Cash and Order-to-Cash processes.
• Strong written and verbal communication skills with internal stakeholders and customers.
• Ability to manage competing priorities and deadlines in a fast-paced environment.
• Resilience and professionalism when handling escalations or challenging situations.
• 5+ years of experience in Credit & Collections, Billing, Accounts Receivable, or Invoice-to-Cash functions.
• Demonstrated ownership of a B2B receivables portfolio in a subscription or recurring-revenue environment.
• Strong experience interpreting contract language related to billing, renewals, and payment terms.
• Proficiency with ERP systems (Oracle preferred) and CRM tools such as Salesforce.
• Advanced proficiency in Microsoft Excel; strong working knowledge of Microsoft Word.
• Bachelor’s degree in Finance, Accounting, Business, or equivalent experience preferred.

Responsibilities

• Own the end-to-end Billing-to-Cash lifecycle for assigned customer portfolios.
• Ensure accurate and timely billing aligned with executed contracts, pricing, usage, and internal controls.
• Manage accounts receivable and credit control activities, including collections strategies for complex, high-risk, or escalated accounts.
• Monitor AR aging, identify risk drivers, and take proactive actions to reduce aged receivables.
• Execute proactive outreach for current and past-due balances and document all collection activity in approved systems.
• Validate billing and receivable data against contracts; ensure payment terms, pricing, and invoicing requirements are accurate.
• Own invoice reviews, reconciliations, variance analysis, cash application follow-up, and resolution of unapplied cash or credits.
• Assess disputes and deductions; recommend and execute resolution paths including credit, rebill, escalation, or legal review.
• Serve as the primary escalation point for complex billing, receivable, and payment issues.
• Maintain complete, audit-ready documentation supporting SOX, internal controls, and external audit requirements.
• Identify upstream root causes of billing and receivable issues and partner cross-functionally to drive permanent corrective actions.
• Contribute to process improvements, automation initiatives, and control enhancements across Invoice-to-Cash.
• Prepare and deliver recurring and ad hoc reporting to analyze receivables trends and support internal and customer-facing discussions.

Benefits

• Employee Assistance Program: An Employee Assistance program is available to all employees.
• US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
• - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
• - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees