Credit and Collection Specialist

PrePass•Phoenix, AZ

23h•Hybrid

About The Position

We are looking for a motivated and detail-oriented Credit and Collection Specialist to join our dynamic Finance team. In this role, you will play a key part in managing accounts receivable balances while working alongside various departments such as Sales, Account Management, Finance, and Operations. As a financial steward for PrePass, you will protect sales and profitability while maintaining positive customer relationships. This is an excellent opportunity to gain experience in a high-impact, fast-paced industry and develop a career in credit and collections. This is a Hybrid role based in Phoenix, AZ with 2-3 days in-office at our Downtown Phoenix headquarters.

Requirements

Proven experience in commercial credit and collections.
Strong understanding of billing and collections procedures, including claims and filings.
Proficiency in MS Office and related software programs.
Excellent communication, interpersonal, and customer service skills.
Self-motivated, disciplined, and capable of managing multiple responsibilities.
Strong problem-solving abilities with attention to detail and accuracy.
Adherence to compliance and company policies.
Ability to thrive in a fast-paced environment and meet deadlines under pressure.
High school diploma.

Nice To Haves

Associate’s or Bachelor’s degree in a related field.
Experience in credit administration, particularly within the construction or transportation industry.
High-volume B2B collections experience.
Bilingual in Spanish/English is a plus.

Responsibilities

Handle inbound and outbound collection calls to resolve past due accounts.
Build and maintain positive relationships with key clients, collaborating with Customer Success, Finance, and Operations to resolve delinquent accounts.
Apply defined collection strategies to improve key metrics and minimize financial losses.
Negotiate payment arrangements with customers to rectify overdue balances.
Research and address customer inquiries related to billing, payments, and disputes in a timely manner.
Ensure customer credits and deductions are applied correctly.
Recommend appropriate action for delinquent accounts, including shut-offs or closures.
Assist in securing financial guarantees, such as bonds or deposits, from customers.
Provide documentation to outside collection and bond agencies as needed.
Maintain accurate and up-to-date credit files and records.
Perform account reconciliations and ensure all records are accurate.

Benefits

Competitive base pay
Opportunity to earn incentive pay based on individual performance and achievement of established metrics.
Medical, dental, and vision insurance that start on date of hire.
Paid Time Off, to include vacation, sick, holidays, and floating holidays.
401(k) plan with employer match.
Company-funded “lifestyle account” upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships).
Tuition Reimbursement Program.
Voluntary benefits, to include but not limited to Legal and Pet Discounts.
Employee Assistance Program (available at no cost to you).
Company-sponsored and funded “Culture Team” that focuses on the Physical, Mental, and Professional well-being of employees.
Community Give-Back initiatives.
Culture that focuses on employee development initiatives.