Credit Analyst I

Duquesne Light Company•Pittsburgh, PA

1d•Hybrid

About The Position

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania. Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team! Summary: The Credit Analyst will support a team and report to the Supervisor of Credit and Collections. The Analyst is responsible for understanding the credit and collections process supporting its execution within PA PUC regulations and overall business strategy. The Analyst will also be responsible for ensuring proper payment allocation to DLC customer accounts. The Analyst will be expected to proactively seek out, review, and present data used by others to develop business cases for process improvements or savings opportunities and support organizational goals. The analyst also supports daily collections activity through reviewing control reports, taking corrective action, collaborating with peers, direct contact with customers, and answering a variety of requests.

Requirements

Bachelor's degree in business management, or other relevant field, or an equivalent education and experience may be considered.
Competent with Microsoft Office products: Power BI, OneNote, Excel, Word, and PowerPoint with the ability to prepare charts and graphs
Experience in working with large data sets to create summary reports and analysis as well as experience managing programs and/or projects
Superior written and verbal skills and ability to effectively communicate at all levels of the organization
Demonstrated ability to prioritize and work independently as well in an inclusive team environment by fostering relationships

Nice To Haves

Familiarity with PUC regulations dealing with credit and collection processes would be beneficial.

Responsibilities

Evaluate data and reporting to make recommendations for development, documentation, and deployment of process improvement plans
Support business case development to explore automation of existing processes where appropriate
Track bad debt expense
Produce reporting as required by regulation or requested by business leaders
Extract and analyze data relating to billing, credit, and payment functions
Develop reports and executive summaries highlighting critical findings
Document processes for maintaining reports that will be updated on a regular basis
Find areas of opportunity to reduce bad debt, which includes but is not limited to tracking delinquent accounts for specific actions
Complete daily outbound calls/emails to delinquent customers
Manage daily response to internal and external customer requests through various methods, including email and system "to-do's"
Support daily cash balancing requirement through manual payment applications and adjustments
Assist with other projects and tasks within the Revenue Management department as necessary