Credit Analyst I

Duquesne Light Company • Pittsburgh, PA

1d • Hybrid

About The Position

The Credit Analyst will support a team and report to the Supervisor of Credit and Collections. The Analyst is responsible for understanding the credit and collections process supporting its execution within PA PUC regulations and overall business strategy. The Analyst will also be responsible for ensuring proper payment allocation to DLC customer accounts. The Analyst will be expected to proactively seek out, review, and present data used by others to develop business cases for process improvements or savings opportunities and support organizational goals. The analyst also supports daily collections activity through reviewing control reports, taking corrective action, collaborating with peers, direct contact with customers, and answering a variety of requests.

Requirements

• Bachelor degree in business management, information technology, or other relevant field, or an equivalent education and experience may be considered.
• Competent with Microsoft Office products: PowerBI, OneNote, Excel, Word, and PowerPoint with the ability to prepare charts and graphs
• Experience in working with large data sets to create summary reports and analysis as well as experience managing programs and/or projects
• Superior written and verbal skills and ability to effectively communicate at all levels of the organization
• Demonstrated ability to prioritize and work independently as well in an inclusive team environment by fostering relationships

Nice To Haves

• Familiarity with PUC regulations dealing with credit and collection processes would be beneficial.

Responsibilities

• Evaluate data used to make recommendations for development, documentation, and deployment of process improvement plans
• Support business case development to explore automation of existing processes where appropriate
• Track bad debt expense
• Produce reporting as required by regulation or requested by business leaders
• Extracts and analyze data relating to billing, credit, and payment functions
• Develop reports and executive summaries highlighting critical findings
• Documents processes for maintaining reports that will be updated on a regular basis
• Finding areas of opportunity to reduce bad debt which includes but not limited to tracking delinquent accounts for specific actions
• Manage daily outbound calls/emails to delinquent customer
• Assist with other projects and tasks within the Revenue Management department as necessary
• Utilize data to make business decisions as appropriate for the position, support data stewardship activities and partner with IT on underlying data needs.

Benefits

• Hybrid Work Position follows our hybrid work model, with a minimum of two days working in the office and the remaining days working remotely.
• Storm Roles All Non-Union Employees will serve in storm roles as appropriate to their role and skillset.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level