Credentialing Services Specialist

Dean Dorton•Louisville, KY

About The Position

The Credentialing Services Specialist supports healthcare organizations by accurately credentialing and enrolling providers with payers, enabling efficient reimbursements and uninterrupted patient care. The role manages credentialing applications, licensure tracking, and ongoing compliance across multiple states and payer types. It calls for a detail-oriented, highly organized professional who handles confidential information carefully and supports clients with precise, compliant, and timely credentialing services. The position is part of Dean Dorton’s Healthcare Consulting team, which works with healthcare organizations ranging from independent physician practices to multi-hospital systems. The team provides services including revenue cycle management, billing and credentialing, strategic planning, compliance, and performance improvement. The role also contributes to team development and continuous improvement through training, knowledge-sharing, documenting best practices, and supporting new team members. Responsibilities may vary depending on business needs and individual circumstances.

Requirements

Minimum of 2 years of experience in provider credentialing, preferably across multiple payers and specialties.
Familiarity with EFT setup, payer enrollment, and credentialing requirements across multiple states.
Strong attention to detail, organization, and record-keeping skills.
Ability to manage multiple priorities accurately under tight deadlines.
Commitment to confidentiality and compliance with HIPAA regulations.
Strong communication and customer service skills.

Nice To Haves

Experience with Intellisoft and CAQH databases.

Responsibilities

Manage provider credentialing and enrollment processes with Medicare, Medicaid, and commercial payers.
Initiate payer contracts for new physician practices and monitor revalidations and renewals.
Maintain accurate provider records, including licensure, certifications, malpractice insurance, and DEA registration.
Complete applications and updates in Intellisoft, CAQH, and payer-specific portals.
Track and resolve credentialing-related issues to ensure uninterrupted claim processing and payment.
Research credentialing requirements and payer policy changes, and share updates with clients and team members.
Ensure compliance with federal, state, and payer-specific credentialing regulations.
Communicate proactively and professionally with clients, providers, and payer representatives.
Manage multiple credentialing projects simultaneously while meeting deadlines and maintaining quality.
Maintain discretion, professionalism, and adherence to HIPAA and confidentiality standards.
Use organizational and problem-solving skills to manage high volumes of detailed information.
Collaborate with internal team members to improve workflows and client satisfaction.
Identify process efficiencies and contribute to team success.
Participate in internal training and development programs to maintain current knowledge of credentialing regulations and payer trends.
Contribute to continuous improvement initiatives within the Healthcare Consulting team.
Document best practices and credentialing updates to support internal knowledge-sharing.
Assist in mentoring or cross-training new team members.
Represent the firm’s values of integrity, collaboration, and client service in professional interactions.