Credentialed Veterinary Technician, ASPCA Poison Control (Regional Remote)

ASPCA • Remote - Illinois, IL

18d • $25 - $27 • Remote

About The Position

The ASPCA Poison Control (APC) is the leading animal poison control call center in the United States, providing expert guidance to veterinarians and pet owners 24 hours a day, 365 days a year. Using a proprietary database of more than four million cases and decades of toxicology expertise, our team helps hundreds of thousands of pets annually. APC is a community of passionate veterinary professionals, toxicologists, and animal advocates who are committed to learning, collaboration, and helping animals when they need it most. At the ASPCA, you'll find a culture that values growth, supports professional development, and empowers employees to build long-term careers in the field of toxicology. As a Credentialed Veterinary Technician at APC, you'll be on the front lines of helping pets during some of the most critical moments of their lives. You'll serve as a trusted resource for pet owners and veterinary professionals, gathering case information, assessing toxic exposures, providing guidance through established protocols, and collaborating with veterinarians and toxicologists to support positive outcomes. This role offers a unique opportunity to expand your clinical knowledge beyond traditional practice and become part of a team that solves complex medical cases every day. Through structured training, mentorship, and ongoing professional development, you'll build specialized expertise in veterinary toxicology while making a tangible difference for pets and the people who care for them. Whether you're helping a worried pet owner navigate an emergency, contributing to educational initiatives, or growing your toxicology knowledge alongside industry experts, your work will have a direct and lasting impact on animal lives nationwide.

Requirements

• Candidates must be U.S. based and reside within a 350 mile radius of the ASPCA Office in Champaign, IL for the duration of employment.
• Up to 20% travel may be required, as this position requires occasional on-site training and support.
• A remote work agreement is required for staff not working at the ASPCA Midwest Office in Champaign, IL.
• In order to maintain optimal internet connection, a download speed of at least 30 Mbps, an upload speed of at least 4 Mbps, and a ping/latency less than (or around) 120ms is required.
• Staff will work daytime hours during their initial training and will be moved to later shifts incrementally, following the training schedule. Once training is complete, this position will begin as an evening or late evening shift, with shifts starting at 5p CT or later. Eligibility for earlier shifts is based on seniority.
• Veterinary Technician credentials (required) in the state of residence, i.e., CVT, LVT, RVT.
• Must obtain CVT credentials in Illinois within one year of hire.
• Ability to handle emergency and/or challenging situations in a compassionate and consistent manner.
• Ability to apply sound reasoning and decision-making.
• Ability to communicate effectively with concerned, emotional, and worried callers.
• Ability to de-escalate and maintain a professional demeanor during difficult or escalated interactions.
• Ability to distinguish different auditory tones.
• Ability to establish and maintain effective and collaborative working relationships with supervisors, co-workers, and the public.
• Ability to remain calm under challenging circumstances.
• Ability to work flexible hours on days, evenings, weekends, and holidays.
• Display excellent active listening skills and the ability to quickly develop a rapport with callers.
• Maintain a distraction-free, dedicated work environment.
• Enthusiasm for working amidst complexity and change.
• Must be able to recover from tough situations quickly and maintain a professional demeanor.
• Must be comfortable being stationary, typing, and working at a desk for 8 or more hours.
• Must be detail-oriented.
• Must be proficient in math and dosage calculation comprehension.
• Must be proficient with technology and be able to work with multiple databases and programs simultaneously in a rapid manner.
• Must have knowledge of and experience with PCs, basic office and Windows software, e-mail and Internet searches.
• Must display excellent internal and external customer service skills.
• Must have strong interest in toxicology.
• Must interact effectively with others and exercise good judgement when dealing with people in sensitive situations.
• Must possess excellent interpersonal, written, and verbal communications skills.
• Strong motivation to provide a high standard of care is essential.
• Ability to exemplify ASPCA’s core values, behavioral competencies, and commitment to diversity, equity, and inclusion.
• English (Required)
• High School Diploma (or GED) required
• Associates or Bachelors in Veterinary Technology required
• Licensed Veterinary Technician required
• 1 year of clinical experience required
• Associates: Animal Science (Required)

Nice To Haves

• Spanish (a plus)
• Emergency veterinary medicine experience is strongly preferred.
• Licensed Veterinary Technician - American Association of Veterinary State Boards

Responsibilities

• Professionally manage medical cases initiated by telephone, email, and other electronic means, from practicing veterinarians, animal owners and others.
• Obtain complete case histories and provide detailed and accurate diagnostic and treatment recommendations appropriate to the professional level of the caller and based on established APC protocols.
• Enter (type-in) information into the electronic record efficiently and accurately as conveyed during communications with caller and consultations with APC DVMs.
• Document exposures and risks, and relay detailed treatment recommendations per protocols and verbal instructions.
• Create follow up actions to have records evaluated and closed by appropriate personnel.
• Utilize ASPCA/APC resources to manage cases and access protocols, policies, and procedures.
• Consult the on-site experts, managers, and senior staff as needed for additional case management information.
• Complete follow up phone calls to pet owners and veterinary clinics as needed to obtain additional information regarding outcomes on specific cases.
• Collect payments from callers with provided software tools.
• Achieve quality and customer service-related goals as defined, exemplifying our core values and behavioral competencies.
• Meet case management quality, customer service, and volume metric goals as set for specific levels of tenure.
• May be assigned to other duties as necessary.
• Actively participate in on-site, off-site, or virtual training, including attendance at monthly support staff rounds.
• Assist in supportive activities which may include development of protocols for the medical library database, contributions to APC blog posts on toxicology related topics, participation in the staff mentorship program, and assistance with special projects as needed.
• Serve as a peer resource by providing shadowing opportunities to new team members or colleagues requiring additional support, as requested by leadership.
• May be assigned to other duties as necessary.

Benefits

• Affordable health coverage, including medical, employer-paid dental, and optional vision coverage.
• Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you.
• Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year.
• Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more.
• Tuition assistance may be available to help employee achieve a Bachelor’s degree in Veterinary Technology or a Master’s in Toxicology.
• For applicants with a bachelor’s degree: Employment at APC is considered qualifying toxicology work experience for the American Board of Toxicology. Qualified team members may be eligible to sit for board certification after 10 years of work supervised by a toxicologist.
• The ASPCA is a qualifying employer for the Public Student Loan Forgiveness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree