Creative Project Manager
About The Position
As a Creative Project Manager, you’ll manage end-to-end creative production for multiple concurrent projects, ensuring work is delivered on time, meets a high bar for quality, and advances our business goals. Reporting to the Senior Manager of Creative Operations, you’re the bridge between Brand Creative and our cross-functional partners, including editorial, product marketing, CRM, and social. As AI accelerates our marketing and creative capabilities, you’ll orchestrate a growing volume of deliverables for increasingly segmented campaigns across the customer lifecycle, from onboarding through retention. You thrive in a fast-paced environment, balancing deadlines, budgets, and shifting priorities with confidence and autonomy. Process-minded by nature, you seek out opportunities to streamline workflows, and your organizational, communication, and collaboration skills are valued by stakeholders and creative partners alike. You’re passionate about upholding brand standards and feel at home in a creative setting, even if you don’t consider yourself a “creative” person. This role is based out of our NYC office.
Requirements
- 3+ years of project management experience within an in-house creative/marketing team or agency with a degree in marketing, PR, finance, or a related field
- Proven ability to understand and translate the needs of marketing into actionable creative project plans
- Hands-on experience across a variety of tech tools that keep creative work moving efficiently, including project management platforms (e.g. Jira), design software (e.g. Figma, Adobe Creative Suite), and AI tools (e.g. Claude, Glean)
- Familiarity with technical creative specs across media channels
- Strong organizational skills with a keen eye for detail and the ability to manage multiple projects simultaneously
Nice To Haves
- Background in financial services or other regulated industries a plus
Responsibilities
- Prioritize and resource creative projects in coordination with Brand Operations teammates
- Review incoming creative briefs and lead project kick-offs, clearly defining goals, scope, and expectations from the start
- Develop and manage production schedules in Jira, collaborating with creative, marketing, legal, and compliance to facilitate seamless and timely execution of project deliverables
- Support vendor management, including procurement, onboarding, project assignments, and scheduling
- Own quality control through delivery, ensuring all final deliverables meet the required file specifications and are properly documented and stored
- Provide project management support for the video production team
- Contribute ideas for process improvements — we value the knowledge you bring!
Benefits
- medical, dental, and vision coverage
- life and AD&D insurance
- short- and long-term disability
- infertility support and WPATH-aligned transgender health benefits
- an Employee Assistance Program (EAP)
- transit benefits and FSA and HSA options
- Equity for all employees, including new hire and refresher grants
- Flexible paid time off
- paid parental leave
- a fully paid four-week sabbatical in your sixth year
- Company-paid professional coaching for all employees
- Day-one 401(k) match plus matching on qualified student loan payments
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
