Creative Project Coordinator

Balsam Brands•Redwood City, CA

1d•Hybrid

About The Position

Balsam Brands is looking for a proactive, resourceful, and innovative project coordinator to join our Creative Operations Team. This role will be responsible for coordinating incoming creative requests in a fast-paced environment and will work on integrated campaigns and other digital projects as well as on print and growth team projects (catalog, postcards, packaging, etc.). You will partner with cross-functional teams and external partners to set expectations, milestones, dependencies, timelines, project scope, and project objectives to ensure the team has what they need to produce exceptional creative work in a timely manner. You will collaborate across creative functions to ensure projects are delivered on time, within scope, and to the highest quality brand standards. The Creative Project Coordinator will support operational efficiencies and opportunities to scale the creative process using project management tools, workflows, resource management and effective communication. This full-time position reports to the Creative Operations Lead and is expected to work in a hybrid model, which currently includes Monday, Tuesday and Wednesday in-office.

Requirements

3+ years of Creative Project Management or coordination experience and eCommerce experience
A strong understanding of creative production workflows and timelines
Proficiency in Microsoft Office applications, Jira, Confluence and other project management software
Ability to juggle several projects with varying degrees of complexity at any given time
Proficiency in prioritizing tasks and managing project timelines to ensure on time delivery
Experience working with in-house creative teams
Excellent time management and written and verbal communication skills
Attention to detail and organization
Capable of motivating a creative team, fostering a collaborative and positive working environment
Experience in managing project budgets and tracking expenses
Ability to build and maintain positive relationships with internal clients, understanding their needs and expectations
Strong teamwork and collaboration skills
Willingness to embrace new ideas, techniques, and technologies to drive creativity and innovation within a scaling team

Nice To Haves

Click Up experience a plus
Bachelor’s degree preferred

Responsibilities

Manage intakes, assign teams, provide brief reviews & project kick offs, including creating and managing Jira tickets (or comparable project management tool)
Manage day-to-day execution of creative tasks, product launches, campaigns, and initiatives from kickoff to completion
Create and manage work-back schedules, timelines and streamline workflows for projects and continuously evaluate and improve processes and procedures to increase efficiency and effectiveness
Identify resources needed for projects and work with creative team leads on task assignment and milestones for projects, proactively spotting obstacles and unblocking people where needed, and communicate them to team members and cross-functional partners
Lead and/or attend weekly project meeting/check ins with the creative and/or marketing directors, communicating agendas beforehand, taking detailed notes, disseminating as appropriate, and provide weekly reports on status of projects
Create accountability among creative team members and stakeholders for completing projects
Partner with fellow Creative Ops team members to optimize workload and assignments across the Creative team, coordinating closely with designers and copywriters, ensuring proper hand off of internal and external deliverables, scheduling reviews and kick offs
Ensure all necessary assets are reviewed, approved, and delivered on-time to all necessary cross-functional partners, both internal and external
Create and maintain highly organized internal project trackers, notes, documents, status and planning documents, budgets, etc
Plan and conduct end of year retrospectives with creative and cross functional team members to review past processes and executions, recommend processes and efficiencies
Collaborate closely with production team as well as vendors and freelancers, as needed
Track and report out on costs associated with projects

Benefits

Competitive compensation, including a cash-based incentive plan; salary is reviewed yearly and may be adjusted as part of the normal compensation review process
Comprehensive Medical, Dental, and Vision coverage, with 100% of monthly premiums covered for team members, and 85%+ employer-paid premiums for other coverage tiers that include dependents
Up to $2,000 annual funding toward HSA accounts
Medical, transit, dependent care FSA
Infertility coverage offered on all medical plans
Generous parental leave program and flexible return options
Company-paid life and AD&D insurance
Company-paid short and long-term disability insurance
401(k) with dollar-for-dollar company match up to $4,000 per calendar year
Employee Assistance Program (EAP) and other mental health and wellness perks
Paid holidays, annual shutdown week, PTO, and volunteer time-off (VTO) packages
Paid 5-week sabbatical leave after 10 years of employment
Annual continuous learning benefit up to $1,000 per person, per fiscal year
Up to $300 flexible reimbursement to support setup of new team member's work-from-home environment
Generous team member merchandise discount
Valuable extras: identity theft protection, subsidized parking, monthly wellness, pet insurance, accident & critical illness insurance