Creative Operations Lead

TensorWave•Las Vegas, NV

About The Position

The Creative Operations Lead is the project management backbone for the Design & Media department, which spans Graphic Design, UI/UX, Photography, Videography, and Podcasting. This person owns intake for cross-department requests, manages the ticket queue and project timelines, and is the primary point of contact for stakeholders asking where their request stands. They also run team reporting on throughput, turnaround time, and workload, and keep standups, reviews, and planning meetings on time and productive. This is not a creative role. It is a coordination, process, and communication role that lets the creative team focus on producing great work.

Requirements

Minimum 6 years of experience in project management, design operations, production coordination, or a related field
Excellent written and verbal communication skills, with the ability to translate between creative and non-creative stakeholders
Excellent planning and time management skills, with the ability to manage multiple concurrent projects and shifting priorities
Demonstrated experience running a ticket or request queue for a creative, design, or media team
Comfort presenting metrics and status updates to leadership
Experience building or improving intake workflows and project templates

Nice To Haves

Familiarity with digital asset management (DAM) tools, ideally Air, is a plus given the Photography and Videography workload; experience with similar DAM platforms is acceptable
Comfort building recurring dashboards or reports from ClickUp or Jira data; familiarity with a BI tool such as Looker or Tableau is a plus

Responsibilities

Manage intake and triage for all inbound design and media requests from across the company
Own the project management system, including tickets, timelines, and priorities, and keep it current
Communicate status updates to requesting stakeholders proactively, not only on demand
Facilitate team meetings, including standups, sprint or project reviews, and retros
Track and report on team and individual performance metrics, including output, turnaround time, and capacity
Flag bottlenecks, resourcing conflicts, and scope creep before they become fire drills
Maintain project templates and intake workflows as the team scales

Benefits

Stock Options
100% paid Medical, Dental, and Vision insurance for Employees
Company Health Savings Account Contributions
100% paid Short Term and Long Term Disability Insurance for Employees
Life and Voluntary Supplemental Insurance Options
Other Insurance Options, such as Pet & Legal Insurance
Various Supplementary Health Benefits, such as discounted Virtual Healthcare Appointments and Serious Illness Support
Flexible Spending Account
401(k)
Employee Assistance Program
Flexible PTO
Paid Holidays
Parental Leave
Other In-Office Perks