Creative Operations Director

Humana

1d • $168,000 - $231,000 • Remote

About The Position

Humana is evolving how creative and content work gets planned, produced, governed, and measured—and we’re looking for an operational leader to help make that work easier, smarter, and more scalable. As Director, Creative Operations, you’ll lead the systems, processes, resource planning, and governance that enable high-quality creative delivery across Humana’s in-house agency. In a typical day, you may partner with creative, account, marketing, MarTech, compliance, and analytics teams to remove workflow friction, improve intake and prioritization, strengthen risk controls, and help teams use data and tools more effectively. This role is ideal for a collaborative leader who can connect operational discipline with creative excellence in support of better member, patient, and business outcomes. The Director, Creative Operations leads the operational engine for Humana’s Creative and Content organization. This role establishes scalable workflows, governance practices, resource planning routines, and performance reporting that help teams deliver compliant, on-brand creative work with greater speed and consistency. The Director partners closely with creative leadership, account teams, business partners, MarTech, Consumer Data Insights Analytics (CDIA), procurement, and compliance stakeholders to improve how work moves from intake through delivery. This work supports Humana by helping teams create clearer, more effective communications and experiences for members, patients, caregivers, and communities.

Requirements

• Bachelor’s degree in Marketing, Communications, Business, Operations, or a related field, or equivalent professional experience
• 8+ years of experience in creative operations, marketing operations, agency operations, production operations, or related operational leadership roles
• 3+ years of experience leading teams, managing managers, or directing cross-functional operational programs
• Demonstrated experience building or improving intake, workflow, resource management, prioritization, reporting, or governance processes in a matrixed organization
• Experience partnering with creative, marketing, technology, analytics, compliance, and business stakeholders to deliver operational improvements

Nice To Haves

• Experience leading creative operations within an in-house agency, marketing organization, healthcare company, insurance company, or regulated industry
• Experience with workflow, project management, digital asset management, content management, or approval platforms such as Workfront, Aprimo, Monday.com, AEM, or similar tools
• Experience developing operating models, service-level expectations, capacity planning routines, or performance dashboards for creative or content teams
• Experience managing vendor relationships, production partners, contractor support, or agency partners
• Familiarity with Agile ways of working, change management, process improvement, or operational transformation initiatives

Responsibilities

• Lead creative operations strategy, including intake, prioritization, resourcing, workflow design, production governance, and delivery standards across the in-house agency
• Establish and improve operating processes that increase quality, speed, transparency, and accountability across creative and content development
• Partner with MarTech, CDIA, compliance, and business teams to strengthen tools, reporting, approvals, risk controls, and data-informed decision making
• Oversee resource planning, capacity management, vendor coordination, and budget-related operational inputs to ensure work is staffed and delivered effectively
• Partner with procurement to maintain vendor contract renewals, support timely approvals, and ensure vendor agreements align with operational needs and budget expectations
• Partner with Finance to track team budget performance month-over-month, surface variances, and support timely budget planning and forecasting decisions
• Oversee quality assurance practices for the team, ensuring creative and content deliverables meet brand, compliance, accessibility, and operational standards before delivery
• Define operational metrics and routines that help leaders identify bottlenecks, improve performance, and scale creative support for Humana’s strategic priorities

Benefits

• medical
• dental
• vision
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Director