Creative & Multimedia Lead Supervisor

Village of Donki•Tamuning, GU

4d•Onsite

About The Position

The Creative & Multimedia Marketing Lead Supervisor is a strategic and execution-driven leadership role responsible for driving measurable business impact through multimedia content, video production, and multi-channel marketing operations. This position is accountable not only for creative quality but also for performance outcomes, including engagement, conversion, and campaign ROI. The role leads end-to-end processes—from planning, content production, channel execution, to performance analysis and optimization—with a strong focus on data-driven decision-making in a fast-paced retail environment.

Requirements

Strong expertise in video production & editing, multimedia content creation, and social media strategy and analytics.
Proficiency in tools such as Adobe Creative Suite, video editing software, and social media advertising and analytics platforms.
Strong understanding of consumer behavior, digital marketing funnels, and content performance metrics.
Proven ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment.
Exceptional communication, leadership, and interpersonal skills.
Ability to connect creative output with business results.
A high school diploma or equivalent preferred
at least 3 -5 years of relevant working experiences with a strong visual portfolio preferred
1-2 years of experience leading a team
strong verbal communication skills
Ability to read, analyze, and interpret general business data and effectively respond to the data.
Ability to write routine reports and correspondence.
Ability to effectively present information and respond to questions from vendors, customers, employees, or others involved or associated in the warehouse section function.
Ability to work with mathematical concepts relevant to the role such as addition, subtraction, multiplication, and division.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Knowledgeable in use of computer software applications customarily used in the job function at an appropriate proficiency level.

Nice To Haves

Degree in Graphic Design specialized in Multimedia or equivalent preferred
good command with MS Office and Adobe Creative software (Photoshop/Illustrator/InDesign etc.) and familiarity with video editing software a plus
experience in a similar or comparable work environment
General knowledge of basic accounting a plus.

Responsibilities

Lead, coach, and develop multimedia and creative team members
Delegate tasks effectively, ensuring workload balance and timely project delivery.
Own team performance tied to KPI achievement (engagement, traffic, conversion, sales impact)
Drive accountability culture with data-backed performance reviews
Conduct regular team meetings with section managers to review progress, set priorities, and address challenges.
Optimize team productivity and workflow efficiency
Lead planning and execution of video-first marketing strategy
Oversee production of: Promotional videos SNS short-form content (Reels / YouTube Ads)) In-store digital signage content
Ensure all video content aligns with: Brand identity Customer behavior insights Platform-specific best practices
Continuously improve content based on performance analytics (views, retention, CTR, conversion)
Develop integrated multimedia campaign strategies across: Social media Paid ads App / in-store media
Translate business objectives into content-driven campaigns
Align creative direction with merchandising and sales priorities
Manage campaign timelines, deliverables, and execution quality
Oversee operations across all multimedia channels: Instagram / Facebook Google Ads / YouTube Donki App / Newsletter / In-store media / External media partners
Ensure consistent messaging and optimized content per channel
Manage publishing schedules and content calendars
Drive channel-specific growth strategies
Establish and track KPIs such as: Engagement rate Reach / impressions Video completion rate Conversion / sales contribution
Analyze campaign and content performance
Provide actionable insights and improvement plans
Report performance to management with clear recommendations
Continuously run test & learn cycles (A/B testing, format optimization)
Support planning and execution of paid campaigns
Allocate and optimize budgets based on ROI
Monitor ad performance and adjust strategies accordingly
Collaborate with marketing leadership on investment decisions
Work closely with: Merchandising teams Store operations Marketing leadership
Align multimedia strategy with sales and seasonal campaigns
Act as a bridge between creative, digital, and retail execution
Manage urgent requests and rapid campaign changes
Deliver high-quality outputs under tight deadlines
Proactively solve operational and creative challenges
Directly supervise employees in the Creative & Multimedia Marketing Section.
Carries out supervisory responsibilities in accordance with PPRM’s policies and applicable laws.
Responsibilities include training employees; planning, assigning and directing work; providing feedback and input for performance reviews; and addressing complaints and resolving problems.