Creative IT Support Technician

Proactive Technology Management•Ferndale, MI

24d•Hybrid

About The Position

Proactive Technology Management is looking for an experienced, creative, and detail-oriented IT Support Technician in the Detroit Metro area to join our team. This role demands strong communication, writing, and technical skills, along with a consultative mindset and the ability to guide clients through complex and sensitive security challenges. Success in this position requires sharp attention to detail, critical thinking, and a calm, personable demeanor. If you're passionate about helping businesses stay secure and compliant while keeping things practical and human, we want to hear from you. Location: We are looking for someone to work full time in the Detroit Metro area. This is a hybrid position that will include both remote and onsite work. Proactive Technology Is Different: Monthly check-ins and annual path planning Defined path for career development and personal growth Fun, team-based approach Constantly learning new tech We are Nuts about IT

Requirements

5+ years of IT Support experience
5+ years of Security experience
Extensive experience configuring and remediating Microsoft 365 environments for security and compliance
Extensive experience leading vendor risk, cyber insurance, and compliance assessments with minimal oversight
Experience with vulnerability management
Experience with MDR/EDR detection and response
Above and beyond customer service
Creative mindset

Nice To Haves

Bachelor's degree
IT-related certifications
MSP Experience
Experience working directly with auditors or certification bodies
Background in client-facing roles during security incidents or remediation projects

Responsibilities

Microsoft 365 Security & Breach Remediation Secure and configure Microsoft 365 environments to align with regulatory and security best practices Identify and remediate threats within Microsoft 365, including DLP, sensitivity labels, and threat detection tools Support clients through security incidents with technical guidance and calm, clear communication
Policy Writing Draft security policies tailored to each client's environment, regulatory needs, and vendor relationships using ControlMap as a guide Write clearly, professionally, and accurately with no use of generative AI; this is a high-integrity writing role Communicate the purpose and impact of policies in practical terms clients can understand
Security & Risk Assessments Lead vendor and cyber insurance assessments, from simple questionnaires to complex, evidence-based reviews Analyze penetration test results and develop actionable remediation plans Coordinate with internal teams to address vulnerabilities and compliance gaps
Compliance Support Demonstrate working knowledge of SOC2, ISO, and similar frameworks Guide and support clients through audit preparation and remediation
Monday - Friday schedule One Saturday per month for the first 18 months Some travel may be required