Creative & Brand Strategist (On-Call)

ICF • Washington, DC

5d • Remote

About The Position

Organizations have never had more ways to reach people. More channels. More content. More data. More expertise. Yet influence remains scarce. People decide what to trust. What to believe. What to adopt. What to join. What to ignore. The gap between what organizations intend and what people do is where growth is won or lost. That's where strategy matters. We're looking for a Creative & Brand Strategist to help organizations navigate that gap. This is a senior leadership role for a strategist who can transform complexity into clarity, insight into direction, and direction into ideas that create measurable impact. You'll work across brand, marketing, customer experience, communications, digital transformation, and organizational challenges - helping clients identify opportunities, define strategic choices, and create meaningful connections with the people they serve. The Opportunity As a Creative & Brand Strategist, you will lead strategic development across integrated engagements that span brand, campaign, digital experience, customer engagement, and organizational transformation. You will partner with researchers, behavioral scientists, consultants, creatives, technologists, and client leaders to uncover what drives decisions and define what should happen next. You'll be responsible for shaping the strategic foundation behind the work: identifying opportunities, framing challenges, developing positioning, creating narratives, and inspiring ideas that move people to action. This role requires equal comfort in the boardroom, workshop, research review, and creative briefing. You will influence executive stakeholders, guide multidisciplinary teams, and ensure strategy serves as a catalyst for both creativity and business outcomes.

Requirements

• You are a strategist first. You know how to uncover meaningful insights, define compelling positions, build persuasive narratives, and create strategic direction that inspires action.
• You understand that brands are not simply communications systems - they are systems of meaning.
• You see audiences as people, not segments.
• You know how to connect human motivations with organizational goals.
• You can move comfortably between long-term brand building and immediate business priorities. Between analytical rigor and creative imagination. Between evidence, intuition, and judgment.
• Most importantly, you know that strategy is not about having all the answers. It's about asking the questions that reveal opportunities others miss.
• Significant experience in brand strategy, communications planning, creative strategy, customer strategy, consumer behavioral psychology, consulting, or a related discipline.
• A strong track record of leading strategic work across complex, multidisciplinary engagements and with cross-functional marketing teams.
• Experience developing positioning, messaging architectures, audience personas, narrative frameworks, campaign strategies, and creative briefs.
• Strong facilitation and stakeholder management skills, including executive-level engagement.
• Exceptional communication, storytelling, and presentation abilities.
• Proven ability to align diverse stakeholders around strategic direction and organizational priorities
• Curiosity about culture, behavior, technology, and the forces shaping how people make decisions
• Experience using AI as a tool to make our research and deliverables smarter and more efficient.
• Primary and secondary research experience and demonstrated ability to use the data to unlock insights that drive program design.
• Bachelor’s degree in marketing, market research, journalism, sociology or related fields. (applicants can substitute one year of related experience for one year of education)
• 10+ years of experience developing and leading brand, communications, customer experience, or business strategies within agencies, consultancies, or client organizations.
• Must be able to pass a background check and secure public trust clearance.

Responsibilities

• Lead strategic direction across brands, campaigns, experiences, and integrated initiatives.
• Translate research, data, and audience understanding into actionable insights and strategic recommendations.
• Develop brand positioning, value propositions, messaging frameworks, narrative platforms, and campaign strategies.
• Partner with research, analytics and account teams to unlock audience drivers, develop personas and segmentation strategies that drive program development and delivery.
• Contribute to developing key performance indicators and program evaluation approaches.
• Create clear, inspiring briefs that drive exceptional creative and experience design work.
• Facilitate stakeholder workshops, executive alignment sessions, and strategic planning engagements.
• Identify emerging cultural, behavioral, and market shifts that create new opportunities for clients.
• Partner closely with research, customer experience, creative, digital, consulting, and account teams to solve complex business challenges.
• Check for strategy and brand consistency in creative concepting and delivery.

Benefits

• ICF is an equal opportunity employer.
• Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior