CRE Retail Property Manager

Big V Property Group•Charlotte, NC

1d•Onsite

About The Position

Big V Property Group is a family-owned commercial real estate firm, established in 1942, that owns and manages shopping centers primarily in secondary markets. We are looking for a professional, experienced Property Manager to oversee a multi-site portfolio of retail properties across multiple states, based out of our Charlotte, NC office. This role carries elevated authority for vendor and project approvals and serves as the primary point of coordination between Property Management, Construction, Leasing, and Asset Management on portfolio-level issues.

Requirements

5+ years of commercial real estate property management experience required; retail/shopping center experience required.
Proficiency with Yardi, M-Files, and Salesforce, or equivalent property management, document management, and CRM platforms.
Valid driver's license and ability to travel up to 50% across a multi-state portfolio.
Strong working knowledge of landlord/tenant lease obligations, CAM, and lease administration basics.

Nice To Haves

Bachelor's degree in business, real estate, or a related field preferred; equivalent professional experience will be considered in lieu of a degree.
CPM, RPA, or equivalent industry certification a plus.

Responsibilities

Own overall appearance, maintenance condition, and tenant relations for all assigned properties.
Provide day-to-day guidance to Property Managers assigned to the portfolio; review their site visit reports, escalations, and vendor recommendations.
Track and approve project approvals across the portfolio; escalate items outside authority to the VP, Property Management or VP Construction.
Source, vet, and maintain a qualified vendor/contractor base for portfolio projects.
Verify scope of work for capital and maintenance projects.
Maintain accurate records in Yardi (accounting/property management), M-Files (document management), and Salesforce (CRM/tracking).
Maintain working knowledge of landlord responsibilities: rent commencement dates, lease interpretation, tenant buildouts, and turnover timelines.
Consolidate portfolio-level reporting (financial, operational, compliance) for the VP, Property Management.
Implement and maintain compliance with the Big V Tenant Focus Initiative across all assigned properties.
Establish and maintain tenant relationships to ensure consistent, quality property management service.
Coordinate turnover of tenant spaces upon new lease execution.
Correspond with tenants professionally in person, by phone, and by email.
Meet with tenants during site visits to confirm satisfaction and identify unreported issues; ensure tenant-required maintenance is addressed.
Visit each assigned property at least monthly; inspect all structures, landscaping, and hardscape for damage, changing conditions, and risk exposure (e.g., wind damage, debris, settlement, deterioration, trip hazards, driving hazards).
Document all findings via the company checklist with photographs, entered into M-files.
Maintain fire and life safety compliance for each property, including required annual/multi-year jurisdictional inspections.
Coordinate with contractors to remediate compliance deficiencies in a timely manner.
Establish and maintain contractor and vendor relationships across the portfolio.
Engage contractors to quote projects; qualify bids for equivalent, comparable scopes of work.
Coordinate with the insurance administrator to confirm COIs and indemnification agreements are obtained and current before work begins.
Conduct periodic inspections of vendors during capex/construction projects for cleanliness, coordination with tenants, progress, and quality.
Review and process vendor invoices for timely payment.
Meet vendors onsite for bids on maintenance contracts or projects.
Maintain lockboxes and master/individual keys for all vacant spaces and common areas.
Manage keys and lockbox access for tenant vacancies, new tenants, and terminating tenants, including GWO requests, turnovers, and surrenders.
Document all access changes in the system of record for leasing and construction coordination.
On call to respond to tenant emergencies; not required to travel to a property for a standard emergency, but must be able to reach the tenant, assess the issue, and dispatch/coordinate a vendor to resolve it.
Required to travel to a property in the event of a large-scale emergency (e.g., natural disaster, structural failure, life-safety event).
Own initial reporting, correspondence, bidding, purchase orders/contracts, scheduling, and tenant coordination through to completion of each issue or project.
Enter/update work orders.
Update Salesforce.
Upload site photos.
Enter expenses.
Log projects to be bid, by property.
Log inspections completed.
Maintain expense tracking in the designated system.
Coordinate ongoing landscape, sweeping, porter, and/or onsite service management; arrange repairs following approval.
Contribute to long-term budget planning for each assigned property, in coordination with Management/Asset Management.