CRCL Team Lead (Mobile Crisis Response Program)

Highbridge Human Capital•Kamloops, BC

8d•Hybrid

About The Position

The Kamloops Aboriginal Friendship Society (KAFS) Crisis Response, Community Led (CRCL) is a newly launched program that will provide an alternative to the presence of police personnel at mental health crisis calls in Kamloops. The team will provide crisis support services that will integrate cultural safety protocols and holistic care options. The mobile team is comprised of mental health professionals and peers (someone with lived or living experience) and will be available during scheduled service hours. This program aims to reduce the harms experienced by people who have mental health and addictions challenges as well as Black, Indigenous, racialized, LGBTQ2+ and other marginalized individuals. The CRCL team provides acute crisis support and de-escalation services for persons 13 years of age and older experiencing mental health and/or substance use related crises. Reporting to the CRCL Program Manager, the Team Lead provides clinical leadership, day-to-day operational oversight, and staff supervision to support the safe and consistent delivery of crisis response services. This role works closely with Responders and Coordinators by providing coaching, debriefing, training, and performance support while reinforcing clinical standards, service quality, and strong team collaboration. KAFS is currently hiring for two CRCL Team Lead positions, with the below working schedules: Weekday Team Lead: Monday and Friday 1pm-6pm; Tuesday, Wednesday, & Thursday 10am-6pm Weekend Team Lead: Saturday and Sunday 10am-10pm; Monday and Friday 10am-2pm This position includes an initial training period of approximately 120 hours, which is completed through a blend of online, on-site, and off-site sessions. The training plan is set by the CRCL Program Manager and must be completed within the first three months of employment.

Requirements

Degree in Social Work, Psychology, Counselling, or Mental Health
5+ years of direct experience in crisis response, mental health, or community-based services
2+ years of team lead or supervisory experience
Strong clinical foundation in crisis intervention, de-escalation, safety and wellness assessment, and support for complex service situations
Demonstrated experience in staff supervision, coaching, mentoring, and performance support
Understanding and awareness of emotional well-being in the workplace, with the ability to provide grounded emotional support to frontline staff
Experience leading onboarding, training, and ongoing development of frontline staff
Strong understanding of trauma-informed, culturally safe, and client-centered practice
Commitment to harm reduction principles and ability to support a team working with individuals facing barriers related to mental health, substance use, and broader systems of care
Strong documentation and file review skills, with the ability to support quality, accuracy, and alignment with program standards
Ability to lead with sound judgment, professionalism, accountability, and consistency in a dynamic community-based environment
Strong communication, conflict resolution, relationship-building, and organizational skills
First Aid and CPR Level C certified
Valid Class 5 Driver’s License and access to a reliable vehicle

Nice To Haves

Suicide Intervention and Assessment Training, CBT and DBT training, and Mental Health First Aid are assets

Responsibilities

Lead daily check-in and check-out meetings with Responders to provide guidance, support, and operational direction
Provide debriefing to Responders following calls, ensuring alignment with best practices and appropriate follow-up as needed
Provide on-site emotional support to Responders throughout their shifts, identifying when additional care may be needed and fostering a team environment grounded in wellness and self-care
Facilitate daily Scope of Practice sessions to reinforce clinical standards and service delivery expectations
Conduct monthly group supervision sessions and provide one-on-one support to Responders, as required
Identify and coordinate ongoing training and professional development needs for Responders
Supervise, coach, and support Coordinators in collaboration with the CRCL Manager
Conduct regular weekly check-ins with Coordinators to review performance, address challenges, and provide guidance
Support Coordinators in managing Responders, including through coaching and performance feedback
Lead monthly goal-setting sessions with Coordinators to support continuous improvement
Participate in annual performance evaluations of Coordinators alongside the Program Director
Oversee onboarding and training of new hires in collaboration with Coordinators
Ensure new staff are oriented to program policies, procedures, and clinical expectations
Support continuous learning and development across the team
Oversee and support Coordinators in conducting quality checks of documentation and reporting to ensure accuracy and compliance
Monitor service delivery to ensure alignment with program standards, policies, and best practices
Participate in the Canadian Mental Health Association (CMHA) monthly Community of Practice alongside Responders
Foster a positive and collaborative team environment grounded in respect, accountability, and cultural safety
Act as a liaison between Responders, Coordinators, and the Program Director, supporting effective communication and problem-solving across the team