CRB Auditor (level II)

The Greenbrier Companies•Lake Oswego, OR

About The Position

The CRB Auditor performs specialized professional work reviewing and auditing incoming Association of American Railroads (AAR) invoices to ensure charges and billing codes comply with AAR rules, industry standards, contractual requirements, and customer expectations. Working independently under general direction, the role applies established car repair billing knowledge, analyzes moderately complex invoice rejections and exceptions, and uses sound judgment to determine appropriate actions within established procedures. The auditor collaborates with internal and external partners, manages assigned deliverables, and contributes to accurate, timely, and consistent billing outcomes and practical process improvements. The work is primarily performed in a professional office environment using standard office equipment, including a computer, telephone, and related technology. The role involves regular in-person and virtual collaboration with internal teams, customers, and other business partners. Occasional travel of up to 10% may be required. The position is based at the Lake Oswego, Oregon office; remote work from other locations may be considered based on business needs.

Requirements

Bachelor’s degree in accounting, finance, business, or a related field, or an equivalent combination of education and relevant experience.
Four years of progressively responsible railroad car repair billing or closely related experience.
Three years of experience using Microsoft Excel to maintain, analyze, and report data.
Professional knowledge of AAR car repair billing rules, processes, and industry requirements sufficient to independently evaluate moderately complex billing issues.
Strong written, verbal, and interpersonal communication skills, including the ability to explain moderately complex billing requirements, findings, and recommendations to varied audiences.
Analytical, decision-making, and problem-solving skills, including the ability to evaluate information and determine appropriate actions within established guidelines.
Ability to independently manage multiple assignments and moderately complex deliverables, prioritize competing demands, and maintain accuracy, quality, and deadlines.
High attention to detail and working knowledge of accounting principles relevant to invoice review, credits, and billing reconciliation.
Ability to plan and prioritize work, apply sound judgment within established policies and procedures, collaborate with internal and external partners, and escalate novel or higher-risk matters when appropriate.
Ability to identify process-improvement opportunities and contribute to practical solutions.

Nice To Haves

Experience supporting billing process improvements or cross-functional projects.
Ability to work on-site at the Lake Oswego, Oregon office; remote work from other locations may be considered based on business needs.

Responsibilities

Independently review and audit routine and moderately complex incoming car repair billing for accuracy and compliance with AAR rules, industry practices, contractual requirements, and established procedures.
Analyze invoice exceptions, billing data, and supporting documentation; identify issues and determine appropriate actions within established guidelines.
Collaborate with internal stakeholders to evaluate exceptions, gather information, and coordinate accurate distribution and resolution.
Resolve incoming exceptions within required internal and industry time limits, escalating unusual or higher-risk issues when appropriate.
Document, post, and resolve incoming rejections and exceptions within required timeframes.
Manage rejection and exception correspondence, verify responses comply with contractual and industry requirements, and resolve discrepancies within mandated time limits.
Evaluate inbound Counter Billing Acceptances and determine appropriate credits based on documentation, applicable rules, and established approval authority.
Reprocess rejected invoices, resolve underlying billing issues, and ensure timely and accurate resubmission.
Review outbound rejection and exception letters for accuracy, completeness, and compliance before issuance.
Track responses to inbound and outbound exception and rejection letters, identify recurring issues, and share findings with appropriate stakeholders.
Develop customer reports by analyzing invoicing activity, exceptions, trends, and other relevant data.
Maintain and review performance indicators and other invoice and exception-processing metrics; analyze trends and communicate findings and recommendations within the role's scope.
Provide information to internal and external partners about AAR car repair billing rules, billing decisions, and established processes.
Participate in projects, meetings, and process-improvement activities, identifying practical opportunities to improve billing accuracy, efficiency, controls, and customer service.