Crash Assistance Responder

Town of Chapel Hill • Chapel Hill, NC

5d • Onsite

About The Position

This position will provide non-emergency services to the community that are essential to motorist and roadway safety, such as non-injury vehicle crash investigations, assisting stranded motorists, addressing disabled or abandoned vehicles, providing traffic direction, and special event assistance. This position may be assigned to various shifts, including weekends, and holidays. This is a time-limited position for one year. If you are considering attending the Basic Law Enforcement Training Academy to become a police officer, this position offers you an excellent opportunity to gain valuable training, skills, and experience that'll benefit you in your future career!

Requirements

• Minimum high school diploma or GED.
• Work experience with progressively responsible duties in a customer-service, retail, administrative, or professional office setting.
• Modern police methods and procedures related to vehicle crash investigations
• Understand and apply relevant federal, state, and local laws, regulations, and procedures
• Follow all safety rules and regulations of the department and Town
• Report writing, record keeping, and interview techniques and procedures
• Prioritize tasks effectively and manage time efficiently in a fast-paced environment
• Maintain confidentiality
• Excellent communication skills and ability to communicate clearly and concisely, both orally and in writing
• Interpersonal skills such as active listening, being able to understand and empathize with others, and manage conflict.
• Demonstrate adaptability and initiative in handling varied situations and working independently as needed.
• Work outside and drive safely during harsh weather conditions, including temperature extremes
• Have enough physical strength and dexterity to perform duties such as helping with pushing or removing cars from the flow of traffic.
• Must have a valid North Carolina driver’s license and ability to maintain insurability.

Responsibilities

• Responds to non-injury traffic collisions, interviews witnesses, and gathers information from all involved parties.
• Conducts preliminary and follow-up investigations and produces reports of non-injury traffic collisions
• Assists disabled vehicles and provides roadside support.
• Directs traffic control and parking assistance during traffic disturbances and special events.
• Performs various administrative support tasks and other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED