Craftsman - Candy Sweet Shoppe - Dollywood Theme Park - Full Time Seasonal

The Dollywood Company•Pigeon Forge, TN

13h•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties; all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Craftsman who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Craftsman will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. This role of a Craftsman is to produce key retail product from raw materials in the applicable craft (i.e., leather, woodcarving, blacksmith, blown glass, candle making, candy making) as assigned by the Master Craftsman or production schedule while providing engaging demonstrations of the craft. These duties must be done in a manner consistent with the values and mission of The Dollywood Company. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Must be at least 18 years old
High school diploma or equivalent
Knowledge of raw materials, production techniques, costing, vendor relations, safety precaution, and use of chemicals relating to the craft being applied for
Experience in the operation of machinery or tools relating to producing and demonstrating the craft
Must successfully complete a pre-employment background check including motor vehicle and drug screen
Driver's license and acceptable driving record required if appointed authorized driver
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must maintain a professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
Able to comprehend instructions and retain information
Able to perform duties consistently while creating a safe and secure environment for hosts and guests
Able to be flexible and handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Must be able to communicate effectively with Guests and Hosts using approved communication methods
Able to tolerate various temperatures while working indoors and outdoors
Able to meet the physical demands of the job
Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable
Must reflect Dollywood’s core values through the lens of dignity and respect
Must be able to demonstrate the craft in an entertaining and informative manner to guests
Must be able to follow production schedules, labor schedules, and costing recipes which affect the operation of the craft and retail concerns
Must be able to troubleshoot and make suggestions or take action to improve quality, productivity, and guest entertainment
Must be able to manage budgeted expenses and labor
Must be able to train successors in the craft
Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
Must have manual dexterity necessary to complete all job duties
Able to sit and/or stand for long/short periods
Able to lift up to 50 lbs with assistance
Able to tolerate temperatures of 0 to 140 degrees
Able to work outdoors
Able to learn to operate machinery necessary for production and demonstration of the craft
Able to operate a calculator in order to complete costing forms for all production items in the craft
Able to deliver entertaining and informative demonstrations to the guests by audible speaking eye contact, smiling, memorized knowledge, and answering questions from guests while demonstrating the craft
Able to lift, to carry and move about raw materials and finished products relating to the craft
Color and depth perception great enough to allow design and produce new products of the craft
Able to withstand temperatures relating to the craft. In many cases extreme heat (i.e., blacksmithing, glass blowing, sand casting, etc.)

Nice To Haves

Trade school or comparable experience in the applicable craft, or training within the guidelines of an apprenticeship in the craft preferred
Previous experience with teaching others and group presentations preferred

Responsibilities

Produce high quality key retail products from raw materials in the applicable craft as assigned by Master Craftsman or production schedule
Provide guest excellence through entertaining, interactive and engaging structured demonstrations of the craft
Provide on-going demonstrations as approved by the Master Craftsman that relate to the craft and contributes to improved sales
Maximize profit from expense control relating to improved production techniques and meeting production schedules. Ensure 100% accuracy of current recipes and adhering to them. Ensure 100% accurate raw materials inventory monthly
Identify the quality of the raw materials with assistance of Master Craftsman or Leadership
Assist in the training of Apprentice Craftsmen as assigned by the Master Craftsman or Supervisor
Maintain a positive, friendly, and courteous atmosphere for guests and hosts in assigned area
Ensure compliance and enforcement of safety regulations and practices relating to the craft. Adhere to the current Merchandise safety standards
Assist in the daily operation of assigned area as to retail sales and daily duties of stocking, cleaning, and other preparation for opening each day
Follow established guidelines in assigned area through proper costuming, guest recognition, attendance, employee relations, product knowledge, energy conservation, and environmental concerns
Assist Master Craftsman in development of new products that result in improved sales
Work a flexible schedule, varying early and late shifts and days off
Follow proper procedures of filling out costing forms and production reports as assigned by Master Craftsman
Support and exhibit behaviors that are in alignment with our Company Vision, Mission and Core Values
Protect the privacy and security of guests and coworkers, including PCI compliance