CRA Development Manager

First Horizon•Memphis, TN

1d•Onsite

About The Position

The Community Development Manager ("CDM") serves as a liaison between First Horizon Bank and the community, focusing on leading and coordinating the bank's compliance with the Community Reinvestment Act (CRA). CDMs are the regional CRA experts in their markets, responsible for promoting the bank's programs and initiatives to enhance community development efforts. They build partnerships with community organizations to drive financial empowerment programming and support the bank's CRA offerings, concentrating on activities that align with the bank's CRA goals, strategy, plan, and overall performance.

Requirements

Bachelor (four-year college) degree
Minimum of five years of CRA department experience
Documented experience in building collaboration and partnerships: building and maintaining strong partnerships with various community organizations, local businesses, government agencies, and non-profit entities
Excellent communication skills
Empathy
Cultural sensitivity
Ability to work collaboratively with diverse groups of people
Ability to build trust and rapport within the community

Responsibilities

Serves as local subject matter expert for all market CRA activity.
Collaborates with market leadership and business unit management to drive Community Reinvestment Act (CRA) performance in their respective regions and assessment areas as it pertains to Community Development Lending, Investment and Service opportunities and performance as well as referrals.
Establishes and communicates market CRA strategy in collaboration with mortgage, consumer and commercial business line leaders to ensure key performance targets are achieved.
Leads annual market strategic planning sessions utilizing data analysis, market intelligence, CRA performance metrics and charitable giving to ensure the establishment of CRA market objectives and minimum percentage goals for CRA spend with the bank Foundation grants.
Analyzes comprehensive CRA market performance, using results to develop strategic initiatives with market leadership, keeping them informed of gaps to goals and methods to drive CRA performance. This may include review of local and regional conditions that are hindering performance.
Implements comprehensive outreach and engagement plans with key community nonprofits to promote FHN’s commitment to community and strengthen partnerships, drive collaboration, and generate referrals.
Engages managers and market liaisons to serve on Boards of CRA-qualified nonprofits and to execute financial empowerment initiatives such as VITA, mentoring programs, first-time homebuyer counseling, and money management programs by championing the bank’s Operation Hope offerings.
Identifies, coordinates, and implements volunteer activities in local markets to increase CRA-qualified service hours.
Works with CRA market liaisons, market presidents and PR/marketing team to ensure that all CRA qualifying activities are properly logged into Kadince, including CRA qualifying rationale and supporting documentation.
Conducts CRA needs assessment analysis in the market, including research of economic market considerations, community conditions, peer banks, available government programs and subsidies, impact opportunities, and an understanding the context within the community and the bank.
Prepares and submits examination-ready Self-Assessments, including Performance Context, in coordination with the bank’s CRA Exam Manager.
Leads CRA Market Council meetings, in coordination with local market leadership, twice a year.
Refer potential community development loans to the commercial real estate area and residential mortgage loans to the Mortgage Loan Officers.
Connect DEI & ESG to CRA qualified nonprofit and community organizations to support their program efforts.
Builds strong network and positive reputation with local government and key advocacy groups in the market.