CRA Development Manager

First Horizon Bank•Memphis, TN

5h•Onsite

About The Position

The Community Development Manager ("CDM") functions as a liaison between the bank and the community, focused on leading and coordinating First Horizon’s compliance with the Community Reinvestment Act (CRA). In this role, CDMs are their markets’ regional CRA experts and are responsible for promoting the bank’s programs and initiatives to increase the Bank’s community development efforts in their regions. CDMs forge partnerships with community organizations to help drive financial empowerment programming and support the bank’s CRA offerings, focusing on those activities that contribute to the bank’s CRA goals consistent with the Bank’s CRA strategy, plan and overall performance.

Requirements

Bachelor (four-year college) degree and minimum of five years of CRA department experience required.
Documented experience in building collaboration and partnerships: building and maintaining strong partnerships with various community organizations, local businesses, government agencies, and non-profit entities.
Excellent communication skills, empathy, cultural sensitivity, and the ability to work collaboratively with diverse groups of people.
A Community Development Manager builds trust and rapport within the community which is essential to successfully implement meaningful and sustainable development initiatives.

Responsibilities

Serves as local subject matter expert for all market CRA activity.
Collaborates with market leadership and business unit management to drive Community Reinvestment Act (CRA) performance in their respective regions and assessment areas as it pertains to Community Development Lending, Investment and Service opportunities and performance as well as referrals.
Establishes and communicates market CRA strategy in collaboration with mortgage, consumer and commercial business line leaders to ensure key performance targets are achieved.
Leads annual market strategic planning sessions utilizing data analysis, market intelligence, CRA performance metrics and charitable giving to ensure the establishment of CRA market objectives and minimum percentage goals for CRA spend with the bank Foundation grants.
Analyzes comprehensive CRA market performance, using results to develop strategic initiatives with market leadership, keeping them informed of gaps to goals and methods to drive CRA performance. This may include review of local and regional conditions that are hindering performance.
Implements comprehensive outreach and engagement plans with key community nonprofits to promote FHN’s commitment to community and strengthen partnerships, drive collaboration, and generate referrals.
In addition to serving on committees and boards, the CDM engages managers and market liaisons to serve on Boards of CRA-qualified nonprofits and to execute financial empowerment initiatives such as VITA, mentoring programs, first-time homebuyer counseling, and money management programs by championing the bank’s Operation Hope offerings.
Identifies, coordinates, and implements volunteer activities in local markets to increase CRA-qualified service hours.
Works with CRA market liaisons, market presidents and PR/marketing team to ensure that all CRA qualifying activities are properly logged into Kadince, including CRA qualifying rationale and supporting documentation.
Conducts CRA needs assessment analysis in the market, including research of economic market considerations, community conditions, peer banks, available government programs and subsidies, impact opportunities, and an understanding the context within the community and the bank.
Prepares and submits examination-ready Self-Assessments, including Performance Context, in coordination with the bank’s CRA Exam Manager.
Leads CRA Market Council meetings, in coordination with local market leadership, twice a year.
CRA Loan Referrals: refer potential community development loans to the commercial real estate area and residential mortgage loans to the Mortgage Loan Officers.
Connect DEI & ESG to CRA qualified nonprofit and community organizations to support their program efforts.
Builds strong network and positive reputation with local government and key advocacy groups in the market.