CQE Manager I-Rehabilitation Services-Physical Therapy (Remote)

American Specialty Health Incorporated

14d•$69,200 - $93,000•Remote

About The Position

American Specialty Health Incorporated is seeking a CQE Rehabilitation Services Manager I to join our Rehabilitation Services department. This position will render medical necessity review determination of services requested by Physical Therapy practitioners. This position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network. The internet connection must have a consistent 50 down/10 up Mbps minimum internet speed. 100 down/20 up is recommended to support higher quality video meetings.

Requirements

Professional degree in Physical Therapy from accredited college or university required.
A current, unrestricted license to practice in their health care specialty. Employees must maintain a current, unrestricted license to practice and must be in good standing with all judicial and governing bodies (Required).
Must be willing and able to acquire additional unrestricted state licensure to practice in their health care specialty based on business needs.
Minimum of 5 years of clinical experience.
Specific experience with medical necessity case review preferred.
Understanding of Physical Therapy evidence-based guidelines and best practices required.
Must meet ASH clinical credentialing requirements.
Critical evaluation of submitted clinical documentation in order to make medical necessity determinations with the scope of accountabilities.
Provide clinical decision-making in support of credentialing, quality improvement, quality assurance, and medical necessity verification activities.
Ability to apply and communicate evidence-based criteria and approved guidelines to specific medical necessity review scenarios.
Ability to communicate clinical rational for medical necessity consistently, effectively, and in a professional manner.
Ability to independently resolve problems or issues related to clinical determinations using good judgment or to escalate problems or issues to supervisor(s) as appropriate.
Use of computer systems in business application including, but not limited to, Outlook, MS-WORD, IHIS, ASHCore.
Ability and willingness to serve as a peer-clinician resource for practitioners to educate them how to most effectively and efficiently within ASH programs and systems.
Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
Ability to effectively organize, prioritize, multi-task and manage time.
Demonstrated accuracy and productivity in a changing environment with constant interruptions.
Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.
Ability to exercise strict confidentiality in all matters.

Nice To Haves

Additional post graduate degree in same or related field a plus.
Working knowledge of managed Physical Therapy services is a plus.
Advanced training or certification in any specialty areas of Physical Therapy, health care or quality management, case management, performance improvement, data analysis, and quality initiatives also preferred.

Responsibilities

Manage the medical necessity review of rehabilitation services.
Performs medical necessity review of requested services from network and non-network Physical Therapy practitioners.
Conduct timely, accurate, and (inter- and intra-) consistent reviews in order to verify and approve medically/clinically necessary and appropriate care and services for our health plan members.
Effectively communicate rationale for clinical decision making to peers using evidence/outcomes-based principles and professional experience.
Support clinical credentialing and medical record review of Network Practitioners as needed.
Collaborate with senior management and various departments regarding clinical program, policies, and protocol development and implementation.
Review files in regulatory, accreditation, health plan, and medical group audits as required.
Conduct outreach calls as assigned.
Participate in Clinical Quality Administration and Clinical Quality Evaluation workgroups.
Promote a productive Team environment.
Participate in clinical article review activities as assigned.
Provide interdepartmental Support to Medical Necessity Administration department as necessary for performance of assigned tasks.
Work independently, receiving minimal guidance and supervision.