CPS Router

Beacon Mobility•Chicago, IL

6d•$21 - $22•Onsite

About The Position

The CPS Contract Router is responsible for managing and optimizing transportation routes to ensure timely and efficient service for Chicago Public Schools. This role requires strong organizational, communication, and problem-solving skills to handle daily scheduling adjustments, monitor staffing levels, and maintain operational efficiency.

Requirements

High School Diploma or GED required
Minimum of 1-2 years of experience in transportation, dispatch, or routing.
Proficiency in Microsoft Office Suite, especially Outlook and Teams.
Strong organizational skills and attention to detail.
Excellent verbal and written communication skills.
Ability to work independently and handle multiple priorities under pressure.
Problem-solving skills to address scheduling conflicts or operational issues.

Nice To Haves

Associate's degree preferred.
Experience with routing software, such as ISI, is highly desirable.

Responsibilities

Check and respond to emails and Microsoft Teams messages promptly.
Manage and adjust schedules based on morning and afternoon driver call-offs.
Determine driver staffing levels relative to pending routes and adjust resources accordingly.
Make route changes in the ISI system based on Student Transportation Services (STS) updates.
Monitor routes for efficiency and recommend adjustments to improve performance.
Pre-assign routes for the next four business days to ensure operational readiness.
Answer and manage all incoming calls professionally and efficiently.
Communicate time adjustments to the coordinator via Teams or email in a timely manner.
Provide support to drivers and dispatchers to resolve on-the-road issues or emergencies.
Maintain accurate records of route assignments and schedule changes.
Ensure compliance with Chicago Public Schools transportation policies and procedures.
Prepare reports as needed for management review.