CPI QA Division Administrator
About The Position
The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals. This position provides leadership and oversight for statewide CPI Quality Assurance operations and works collaboratively with State Office and field leadership to support continuous program improvement. Performs advanced managerial work administering daily operations of the CPI Quality Assurance program. Develops, implements, and evaluates program policies, procedures, and activities to ensure compliance with state and federal requirements. Identifies trends and systemic issues, makes recommendations for program improvements, and communicates findings to executive leadership. Oversees quality assurance staff, including supervision, training, and professional development. Provides strategic direction for quality assurance case reads and ensures consistency in policy interpretation and practice standards. Serves as a liaison across CPI, CPS, and DFPS divisions and represents CPI in meetings, workgroups, and external forums. This position exercises extensive latitude for independent judgment, decision-making, and initiative.
Requirements
- Graduation from an accredited four-year college or university.
- Knowledge of Child Protective Investigations policies, procedures, and regulations
- Knowledge of Program planning, implementation, and evaluation
- Knowledge of Quality assurance methodologies and performance measurement
- Knowledge of State and federal laws impacting child welfare programs
- Skill in Leadership, supervision, and staff development
- Skill in Analyzing complex program and operational issues
- Skill in Effective verbal and written communication
- Skill in Problem-solving, decision-making, and prioritization
- Skill in Building and maintaining collaborative working relationships
- Ability to Interpret and apply complex policies and regulations
- Ability to Analyze data and develop actionable recommendations
- Ability to Manage multiple priorities and deadlines
- Ability to Prepare clear, concise reports and presentations
- Ability to Lead program improvement and change initiatives
Nice To Haves
- Travel up to 35%
Responsibilities
- Directs the daily operations of the CPI Quality Assurance program.
- Supervises staff, including hiring, training, performance management, and professional development.
- Establishes program priorities, goals, and performance measures.
- Oversees program budget and ensures expenditures align with approved allocations.
- Develops and implements workflow processes and productivity standards.
- Directs and evaluates quality assurance case read activities to assess program performance.
- Identifies trends, systemic issues, and areas for improvement across regions.
- Develops and implements process improvement strategies to enhance program effectiveness.
- Ensures program compliance with federal, state, and agency policies, procedures, and regulations.
- Provides policy interpretation, guidance, and technical assistance to regional leadership and staff.
- Evaluates program policies and recommends changes to improve consistency and outcomes.
- Supports implementation of new policies, legislative requirements, and program initiatives.
- Oversees the development of reports, analyses, and presentations communicating program outcomes and recommendations.
- Establishes reporting requirements to ensure accountability and performance monitoring.
- Reviews and approves reports for accuracy, quality, and consistency.
- Collaborates with executive leadership to develop strategic plans and program goals.
- Serves as a liaison with internal and external stakeholders, including other DFPS divisions and community partners.
- Leads or participates in special projects, workgroups, and initiatives impacting CPI operations.
Benefits
- 100% paid health insurance for you, and 50% paid for eligible family members
- Retirement plans with lifetime monthly payments after five years of state service
- Options to save even more with 401(k) and 457 plans
- Paid vacation, holidays, and sick leave
- Optional dental, vision, and life insurance
- Flexible spending accounts for added tax savings on health and dependent care
- Employee discounts on things like gym memberships, electronics, and entertainment
- Public Service Loan Forgiveness
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What This Job Offers
Job Type
Full-time
Career Level
Manager
