CPI Alternative Response Worker Trainee

TX-HHSC-DSHS-DFPS • Athens, TX

9d • $3,817 - $5,372 • Onsite

About The Position

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. This is achieved through investigations, services, and referrals. Child Protective Investigations (CPI), Family Investigations and Alternative Response (FIAR) Investigators play a critical role in protecting children and strengthening families. Investigators respond to reports of alleged child abuse or neglect, gather and assess information, evaluate child safety and future risk, and work with families to address concerns and reduce the likelihood of future harm. They are responsible for making informed decisions that can significantly impact the lives of children and families. This is a mobile, field-based position where the work occurs where children and families live, learn, and receive services. Investigators spend much of their time in homes, schools, hospitals, childcare facilities, law enforcement agencies, courts, and other community locations. This is not a traditional office job and is not a work-from-home position. The core responsibilities of the job require regular face-to-face contact with children, families, caregivers, and community partners. While technology supports the work, the work itself happens in the field. Employees may also be required to work from an office location when directed by their supervisor. The position requires flexibility, sound judgment, and the ability to adapt to rapidly changing circumstances. A typical day may involve interviewing children and families, coordinating with schools, medical professionals, law enforcement, attorneys, and courts, responding to urgent safety concerns, and completing extensive documentation. Investigators must quickly absorb, assess, and act upon large amounts of information while balancing multiple active cases, urgent child safety concerns, court obligations, extensive documentation requirements, and competing demands from families, community partners, supervisors, and agency leadership. The work requires the ability to make informed decisions under pressure, adapt to rapidly changing circumstances, and maintain thorough and timely documentation despite a fast-paced and unpredictable workload. The work is often physically, mentally, and emotionally demanding. Investigators may encounter families experiencing crisis, substance abuse, family violence, mental health challenges, or other significant stressors. They may enter environments ranging from professional settings such as hospitals and courtrooms to homes that are unsanitary, isolated, or potentially unsafe. Investigators must remain professional, objective, and compassionate while addressing difficult and emotionally charged situations. Work schedules are dictated by the safety needs of children and families, not by a traditional 8-to-5 workday. Extended workdays, after-hours responses, weekend work, and holiday work are common aspects of the job. Investigators frequently encounter situations that require immediate action and may remain on duty until a child's safety has been assured, regardless of the hour. Significant travel is required and may include unexpected long-distance trips across the state with little advance notice. Investigators must be prepared to adjust plans, manage competing demands, and respond to emerging situations whenever and wherever the work requires. This career is not for everyone. The workload is demanding, the subject matter can be heartbreaking, and the responsibility is significant. However, for individuals who are mission-driven and committed to making a difference in the lives of vulnerable children and families, the work provides a unique opportunity to create meaningful and lasting impact. People who thrive in this role are those who remain focused on the mission, even during the most challenging days, because they understand that their efforts can profoundly change the trajectory of a child's life. Newly hired employees holding a Master's Degree in Social Worker may qualify for an increase at the point of hire. DFPS is committed to its employees' professional development and ongoing success and offers the DFPS Certification Program to enhance skills and advance careers within our organization. The program is tailored specifically for DFPS employees, provides the opportunity to earn additional compensation through a supportive learning environment that fosters growth and innovation, and equips participants with the knowledge and skills needed to deepen their expertise in their respective role.

Requirements

• An accredited Bachelor's degree OR accredited Associate's degree plus two (2) years of relevant work experience OR 60 accredited college credit hours plus two (2) years relevant work experience OR 90 accredited college credit hours plus one (1) year of relevant work experience.
• Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations.
• Knowledge of child development.
• Knowledge of family dynamics.
• Knowledge of community resources.
• Knowledge of extensive engagement strategies.
• Knowledge of Child Protective Services policy and procedures.
• Skill in establishing and maintaining effective working relationships.
• Skill in effective verbal and written communication.
• Ability to operate a personal computer.
• Ability to handle multiple tasks and meet deadlines.
• Ability to work with other professionals in the community.
• This position requires use of the applicant's personal motor vehicle to complete job functions.
• Applicants for positions must have a reliable motor vehicle and acceptable driving record for the past five years, and a current, valid Texas driver's license appropriate for the vehicle and passenger or cargo load.
• Applicants must provide proof of driving record, insurance, and license.

Nice To Haves

• Degree in Social Work, Human Services (Psychology, Sociology, Child & Family Studies, or Counseling), or Criminal Justice.
• Prior work experience in human services, social work, mental health, legal, or criminal justice such as parole/probation or related fields.
• Bilingual (English/Spanish) preferred.
• Typing and writing proficiency or writing-related experience/education.

Responsibilities

• Determines the causes/factors of abuse/neglect to children to assess current or future risk to children by gathering information from parents, family members, and others; interviewing and examining children; assessing home environment; and gathering pertinent information from other sources.
• Collaborates and works with the family to determine strengths, needs and action to be taken to remove or to reduce an immediate threat to the safety of a child to include referring family for crisis intervention therapy or other community resources, testifying in court to seek emergency protective services, and placing children in substitute care.
• Enters contact, documentation information and narratives into the Information Management Protecting Adults and Children System within required agency time frames.
• Develops and maintains effective working relationships between families, Child Protective Services staff and law enforcement officials, judicial officials, legal resources, medical professionals, and other community resources, to achieve a positive outcome.
• Attends and participates in training/meetings/staffings.
• Performs other duties as assigned and required to maintain unit operations.
• Promotes and demonstrates appropriate respect for cultural diversity among families, coworkers and all work-related contacts.
• Attends work regularly in accordance with agency leave policy.

Benefits

• 100% paid health insurance for you, and 50% paid for eligible family members
• Retirement plans with lifetime monthly payments after five years of state service
• Options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave
• Optional dental, vision, and life insurance
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment
• Public Service Loan Forgiveness

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree