CPC Processor I Customer Support (Ocean Springs, MS)

Datavant•Biloxi, MS

12h•$15 - $18•Remote

About The Position

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

Requirements

High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State Dept. of Education.)
Friendly, professional manner of communication. Good customer service skills.
Experience with multi-line phone system is required.
Computer proficiency: Knowledge of MS-Office at intermediate/advanced level
Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.)
Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.

Nice To Haves

one year experience with MS-Office would be beneficial.
Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents
Ability to stay organized while working quickly.
Strong attention to detail is also required.

Responsibilities

Answer and conduct business on the telephone while maintaining excellent Customer Service.
Answering release of information related telephone calls and inquiries accurately and timely.
Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence.
Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
Follow all department and/or site specific processes and procedures accordingly.
Meet and maintain the department’s productivity and quality assurance expectations.
Responsible for following all company policies and procedures as posted or communicated by management.
Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
Maintains a high level of professionalism and good rapport with co-workers and members of management
Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately.
Performs work in accordance with the training and direction provided and adheres to facility specific procedures
Attends mandatory employee in-service meetings and/or training sessions, if so directed
Maintain an acceptable attendance record and reports to work as scheduled.
Performs other duties as assigned.

Benefits

Datavant is committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive.
We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation.
Salary ranges for this position are developed with the support of benchmarks and industry best practices.
We’re building a high-growth, high-autonomy culture.
We rely less on job titles and more on cultivating an environment where anyone can contribute, the best ideas win, and personal growth is driven by expanding impact.
The range posted is for a given job title, which can include multiple levels.
Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your responses will be anonymous and used to help us identify areas of improvement in our recruitment process.
Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.
Datavant is committed to a work environment free from job discrimination.
Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.