CPC Processor Customer Support

Datavant

12d•$15 - $18•Remote

About The Position

Datavant is a data platform company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners. By joining Datavant today, you’re stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs. CPC Processor I Customer Support to ensure the accurate and timely handling of release of information account issues with internal and external customers while maintaining a high level of professionalism.

Requirements

High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State Dept. of Education.)
Friendly, professional manner of communication. Good customer service skills.
Experience with multi-line phone system is required.
Computer proficiency: Knowledge of MS-Office at intermediate/advanced level
Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.)
Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.
For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions.

Nice To Haves

one year experience would be beneficial.
Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents
Ability to stay organized while working quickly. Strong attention to detail is also required.

Responsibilities

Answer and conduct business on the telephone while maintaining excellent Customer Service.
Answering release of information related telephone calls and inquiries accurately and timely.
Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence.
Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
Follow all department and/or site specific processes and procedures accordingly.
Meet and maintain the department’s productivity and quality assurance expectations.
Responsible for following all company policies and procedures as posted or communicated by management.
Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
Maintains a high level of professionalism and good rapport with co-workers and members of management
Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately.
Performs work in accordance with the training and direction provided and adheres to facility specific procedures
Attends mandatory employee in-service meetings and/or training sessions, if so directed
Maintain an acceptable attendance record and reports to work as scheduled.
Performs other duties as assigned.