CPAP Supervisor

VGM Group, Inc•Phoenix, AZ

6d•Onsite

About The Position

VGM Fulfillment is a national leader in CPAP machine and resupply order fulfillment. As an employee-owned company, every person at VGM has a personal stake in seeing business succeed. We do this by taking responsibility from our customers for the key operations of order fulfillment: picking, packing, shipping, and inventory management. Our network of fulfillment centers is strategically located throughout the United States providing coverage to all 50 states. This role needs to be present onsite at our warehouse location in Phoenix, AZ. The CPAP Supervisor will help lead the CPAP and Licensed Technician teams while accurately fulfilling CPAP/BiPAP requests. It is their responsibility to ensure high accuracy and quality of the CPAP materials sent. The CPAP Supervisor will work alongside the CPAP program manager to address the volume and labor needs of VGM Fulfillment’s CPAP team. What’s more? At VGM Group, we are 100% employee owned. Click to view more about VGM! [https://www.vgmgroup.com/stories-of-opportunity]

Requirements

High school diploma/GED desired
Equivalent professional experience preferred
Must comply with continuing education per Company, regulatory, and contractual requirements’
Ability to work in a fast-paced environment with urgent deadlines
Strong initiative and commitment to success
Flexible with the ability to routinely adapt to change
Attention to detail and follow through on commitments
Customer service focused
Ability to lift 5 lbs. to 15 lbs. at time
Ability to stand and walk throughout the facility 50% of the workday
Operation of warehouse machinery and equipment
Visual abilities to include reading, distance vision and peripheral vision

Responsibilities

Properly translate the CPAP settings template that is prescribed/ordered by a practitioner
Define labor for volume necessities and relay information to the CPAP Program Supervisor
Update SOPs and policies relating to CPAP procedures
Pick, set, and ship CPAP and BiPAP devices
Oversight of CPAP / BiPAP prescriptions and orders to verify accuracy
Follows strict confidentiality and HIPAA privacy and security guidelines
Flexible availability to come in early and/or stay late as needed to provide adequate support to the business
Responsible for leading and developing assigned team members, inclusive of completing annual reviews, weekly timecards, and any time off requests
Maintain thorough understanding of standard operating procedures and answer any questions relating to the procedures
Provide both direct and indirect supervision of employees
Work cooperatively in a team environment to achieve business goals and growth opportunities
Maintains a clear and organized work environment by ensuring all work areas are kept tidy and free of hazards by regularly cleaning and organizing tools, equipment, and materials.
Performs other duties as assigned