COURTESY CLERK

Tamura Enterprises•Wahiawa, HI

12d•$0 - $16•Onsite

About The Position

Courtesy Clerks are responsible for efficient management of shopping carts, bagging customer purchases, and the general maintenance of the store during hours of operation. Additional duties may be assigned to facilitate store operations and to promote customer service.

Requirements

Knowledge of how to provide excellent customer service. This includes responding promptly to customer needs, asking customers if assistance is needed, being able to tell when something is wrong, and actively looking for ways to help people
Able to perform simple mathematical functions such as adding, subtracting, multiplying and dividing quickly and correctly. Also being able to solve simple problems that require calculations.
Able to convey information clearly and accurately in the English language. Able to read and understand memos and policies and then apply ideas to situations
Ability to assess one’s own strength and decide if additional help or equipment is needed to complete a task safely. Ability to work with equipment safely and efficiently.
Ability to listen carefully, show self-control and not over react in stressful situations, attention to detail, patience to tolerate unusual situations, concern for others, and initiative to provide excellent service.
Being open to different views and new ideas, cooperating with others, being a team player, and being dependable.
Respecting others, accepting responsibility and feedback to constantly improve, striving for accuracy and thoroughness in work, meeting deadlines and always being honest.
Ability to speak clearly so that customers, supervisors, and co-workers can understand.
Ability to read and comprehend simple instructions and memos.
Ability to handle problems in a calm and positive manner.
Ability to use proper body mechanics principles throughout the day to avoid fatigue and overworking muscles.

Nice To Haves

A high school diploma or general education degree (GED) is desired
Minimum of three months of related customer service or retail experience and/or training; or the equivalent combination of education and experience is desired.

Responsibilities

Greets and assists customers by providing information, answering questions on location, price, and use of merchandise, providing information on store procedures, and resolving their complaints
Fills customer orders by obtaining items from shelves, freezers, coolers, bins, tables, or containers
Wraps or bags merchandise for customers
Stamps, marks, or applies price tags on merchandise
Maintains a clean and orderly checkout area
Stocks shelves, counters, or tables with merchandise
Sets up advertising displays and stocks shelves, coolers, counters, bins, tables, freezers, containers or trays with merchandise to promote sales
Clean shelves, counters, tables, bins, coolers, and restrooms
Assists customers with packages if their cars are in adjacent parking lots
Retrieves shopping carts in a timely manner and arranges them in an orderly fashion for customer use. Reports faulty carts to management for repairs.
Maintains cleanliness of shopping carts by regularly washing and scrubbing carts by hand or by using a pressure washer
Maintains a clean store by sweeping and mopping floors as needed or required
Cleans customer restrooms as needed or required
Follows proper timekeeping procedures to correctly record hours worked