Courtesy Clerk/Grocery Bagger
About The Position
The Courtesy Clerk/Grocery Bagger creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role demonstrates the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. Responsibilities include bagging groceries, assisting customers with merchandise and loading bags into their cars, returning merchandise and carts, basic shelf conditioning, cleaning, and supporting store safety and food safety. The associate also answers customer questions, provides product and store information, and supports customers including minors, individuals with special needs, and older adults. Applicants may be considered as positions become available that align with their qualifications and organizational priorities.
Requirements
- Customer service skills.
- Effective communication skills.
- Ability to work cooperatively in a fast-paced and sometimes stressful environment.
- Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Ability to act with honesty and integrity regarding customer and business information.
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
- Ability to perform the essential functions of the position with or without reasonable accommodation.
Nice To Haves
- Retail experience is preferred but not necessary.
Responsibilities
- Bag groceries at checkout, aiming for at least five items per bag while preventing damage to items.
- Follow best practices for bagging items in reusable, plastic, and paper bags.
- Assist in removing customers’ merchandise from the bottom of the bascart for checkout.
- Offer to help customers load bags into their cars.
- Perform basic shelf conditioning.
- Inform customers of grocery specials.
- Return merchandise to store shelves.
- Gather bascarts and return them to designated areas.
- Clean spills and collect and pick up trash inside the store and in the parking lot.
- Clean areas inside and outside the store.
- Handle and assemble seasonal merchandise.
- Understand the store layout, locate products, and conduct price checks for cashiers.
- Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
- Adhere to food safety regulations and guidelines.
- Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
- Help customers feel welcome, important, and appreciated by answering questions about products and the store.
- Comply with local, state, and federal laws and company guidelines.
- Work cooperatively in a fast-paced and sometimes stressful environment, and manage conflict reasonably and cooperatively.
- Act honestly and with integrity when handling customer and business information.
- Follow directions and seek assistance when necessary to resolve customer and business issues.
- Provide direct support and assistance to minors, individuals with special needs, and older adults.
- Perform the essential functions of the position with or without reasonable accommodation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
