Court Specialist II - Probate Court
About The Position
The Court Specialist II provides exceptional customer service and administrative support to the Probate Court Estate Division by assisting attorneys and members of the public in person, by telephone, and through virtual communication. This position performs a variety of customer service, records management, financial processing, and case support functions while ensuring compliance with applicable laws, court rules, and established procedures. The incumbent exercises professionalism, discretion, accuracy, and compassion when assisting individuals with sensitive probate matters.
Requirements
- High School Diploma or GED supplemented with minimum of two (2) years or more of experience in a Law Office.
- Prior customer service experience required.
- Must have general knowledge of Probate and proper procedures for filing an estate.
- Must have thorough knowledge of and adhere to the South Carolina Code of Laws, Rules of Civil Procedure, Court Administration; as well as the South Carolina Supreme Court.
- Must possess a valid SC Driver’s license (or obtain within three (3) months of hire) and meet the requirements of the County’s motor vehicle policy.
Nice To Haves
- Associates Degree in a related field or Paralegal preferred.
Responsibilities
- Greets attorneys, court personnel, and members of the public in a professional, courteous, and compassionate manner.
- Answers and directs incoming telephone calls, emails, and virtual inquiries while providing accurate information regarding Probate Court processes and procedures.
- Receives, reviews, and processes legal documents related to estate administration for completeness and compliance with applicable laws, court rules, and filing requirements.
- Files, indexes, scans, and maintains court records in accordance with established records management procedures.
- Enters, updates, and maintains case information accurately within the Court's case management system.
- Collects, receipts, balances, and processes court fees and payments received by cash, check, and credit card in accordance with established financial procedures.
- Assists attorneys, personal representatives, beneficiaries, and members of the public by explaining court procedures while refraining from providing legal advice.
- Researches court records and responds to correspondence and requests for information in a timely and professional manner.
- Maintains confidentiality of court records and sensitive information while exercising sound judgment and discretion.
- Operates standard office equipment and technology, including personal computers, court software applications, Zoom, scanners, copiers, printers, fax machines, and electronic filing systems.
- Prioritizes workload and completes assignments accurately while meeting statutory and court-imposed deadlines.
- Applies the South Carolina Code of Laws, South Carolina Rules of Civil Procedure, Court Administration policies, and South Carolina Supreme Court directives in the performance of assigned duties.
- Collaborates with judges, court staff, attorneys, and external agencies to ensure efficient court operations and exceptional customer service.
- Resolves routine customer service issues and escalates complex matters to appropriate personnel when necessary.
- Performs other duties or assumes other responsibilities as apparent or assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
