Court Services Clerk - Part-time (4 hrs/wk)
About The Position
Under general direction of the Senior Administrative Analyst, provides onsite support and assistance, including immediate troubleshooting, to Available Court Connection and Electronic Support Services (ACCESS) program participants. Opens and closes the location for ACCESS program participants; Greets participants and checks them in utilizing an electronic sign-in sheet; Directs participants to the electronic form TR-510 for participants wanting same day hearing; processes form and returns electronically to the Court prior to the hearing; Directs participants to the proper electronic forms to be submitted with payment via US mail; Checks audio and visual equipment, including a joint microphone test with Court staff; Troubleshoots equipment; Calls participants to the web camera and monitors for assistance from Court staff; Plays advisement videos; Assists Judge and/or Court staff with verification documents as needed; Directs participants to electronic files including sign-in sheets, forms, user surveys, or other documents for the Judge and/or Court staff; Participates in ongoing training; Performs related duties as required.
Requirements
- High School Diploma or equivalent
- Familiarity with a personal computer, microphone and web camera
- Methods and techniques of public contact and public relations
- Effective problem resolution
- Basic troubleshooting of electronic equipment
- Interpersonal communication skills and etiquette
- Resolve problems
- Provide superior customer service
- Maintain strict confidentiality and unquestionable integrity
- Effectively prioritize and manage time
- Interact courteously
- Have excellent attendance and be punctual
- Operate a personal computer, microphone and web camera
Responsibilities
- Opens and closes the location for ACCESS program participants
- Greets participants and checks them in utilizing an electronic sign-in sheet
- Directs participants to the electronic form TR-510 for participants wanting same day hearing; processes form and returns electronically to the Court prior to the hearing
- Directs participants to the proper electronic forms to be submitted with payment via US mail
- Checks audio and visual equipment, including a joint microphone test with Court staff
- Troubleshoots equipment
- Calls participants to the web camera and monitors for assistance from Court staff
- Plays advisement videos
- Assists Judge and/or Court staff with verification documents as needed
- Directs participants to electronic files including sign-in sheets, forms, user surveys, or other documents for the Judge and/or Court staff
- Participates in ongoing training
- Performs related duties as required
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
