Court Representative (Night Shift)

NYC Criminal Justice Agency • New York, NY

13d • Onsite

About The Position

The Court Representative is the first point of contact with CJA services for the Queens Supervised Release Program. The role coordinates release with court partners, orients newly released participants, and communicates program eligibility and obligations to court stakeholders and participants. Based at Queens Criminal Court, the Night Shift Court Representative serves as CJA’s primary contact during evening and weekend arraignments, supporting participants immediately following arrest, detention, and arraignment. The position works collaboratively with court representatives, court-based social workers, and CJA’s Case Management team in a fast-paced, high-stakes environment.

The schedule is Wednesday through Sunday, 5 p.m. to 1 a.m., with Monday and Tuesday off. The role is 100% in person and requires availability for holidays. CJA’s programs operate around the clock, seven days a week, across New York City’s five boroughs.

Requirements

• Bachelor’s degree.
• At least 2 years of experience working within the criminal legal system, providing direct services, or working with people impacted by the legal system.
• Ability to obtain an Office of Court Administration Secure Pass for court access.
• Strong understanding of the criminal legal system, its structure and procedures, and New York State bail reform statutes; ability to clearly explain processes such as bail proceedings, court appearances, and orders of protection to justice-impacted individuals.
• Knowledge of trauma-informed principles and ability to support individuals in acute distress.
• Experience working with people impacted by the legal system, people experiencing homelessness, or people with behavioral health needs.
• Excellent communication skills and the ability to remain calm and professional under pressure.
• Attention to detail and the ability to complete documentation thoroughly and accurately.
• Computer proficiency, including entering participant information into databases and adapting quickly to changing technology.
• Ability to use Microsoft Teams and Microsoft Outlook effectively.
• Proficiency with video technology for virtual court appearances as needed.
• Availability to work 5 p.m. to 1 a.m., including holidays.

Nice To Haves

• Fluency in Spanish and English; bilingual applicants are encouraged to apply.
• For current CJA employees, at least 2 years of experience as a Pretrial Associate or Court Services Coordinator is encouraged.

Responsibilities

• Screen court calendars, court-related documents, and Office of Court Administration databases to identify prospective clients, including high-risk or high-needs participants, before arraignment.
• Attend night arraignments, including weekends and holidays, and provide courts with information about the Supervised Release Program, eligibility criteria, and obligations; respond to on-the-record questions regarding rearrest and CJA pretrial release assessments.
• Maintain professional relationships with night-shift personnel, including defense attorneys, prosecutors, judges, and court officers.
• Collect and organize court documents needed for case records.
• Orient newly released participants after arraignment, explaining supervised-release conditions, court conditions, and responsibilities using a trauma-informed and culturally sensitive approach.
• Conduct comprehensive orientation intakes, identify risk factors, immediate needs, and behavioral health concerns, and provide crisis support as needed.
• Distribute MetroCards and/or cell phones to clients as needed and accurately document these processes.
• Collaborate with CJA case management, the Program Analyst, and daytime Court Representatives to support smooth transitions and comprehensive participant information sharing.
• Enter participant demographics, contact information, court-imposed conditions, special circumstances, and next court proceeding information accurately and promptly in database case records and court-tracking systems.
• Track program compliance for participants who have been rearrested through the case manager and provide verbal compliance updates to courts at arraignment when requested.
• Attend subsequent court dates to provide compliance updates and collect information about updated conditions or mandates imposed after arraignment.
• Participate in regular team meetings, supervision, and professional training identified by management.
• Perform other related duties as assigned by Supervising Court Representatives and the Senior Manager of Court Operations.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Comprehensive mental health and wellness plan
• Employee Assistance Program
• Four weeks’ vacation
• Paid holidays
• Retirement plan with employer matching contributions
• Professional learning and development opportunities, including web-based and in-person training, vendor partnerships, and in-house job training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level