Court Operations Specialist, Hennepin County, Criminal Centralized Unit

Minnesota Judicial Branch•Minneapolis, MN

5d•$23 - $38•Hybrid

About The Position

Hennepin County District Court invites qualified applicants for one Court Operations Specialist position in the Criminal Centralized Unit within the Criminal Division. This is a diverse, professional environment that promotes equity for all court staff and court users. Court Operations Specialists performs advanced court operations work in an assigned unit under limited supervision from their supervisor. This position is highly detail-oriented, provides expert knowledge of court procedures and policies, and involves advanced court operations and case processing work. The Court Operations Specialist serves as the subject matter expert and point of contact for staff with regards to report management and financial case processing. This position will spend a significant amount of time on advanced work including training, quality assurance, compliance, report analysis, and complex case processing with the primary focus on quality assurance and financial processing. This work entails a considerable amount of data entry, customer service, the application of independent judgment in a fast-paced environment, the ability to effectively manage competing demands, and is expected to perform the full scope of varied clerical work involved in case processing.

Requirements

High school diploma or equivalent
Two (2) years of experience as a Court Operations Associate or equivalent experience
As this position will be working partially remotely, access to reliable internet connection is required
Self-directed and demonstrated leadership skills and the ability to independently make decisions in accordance with laws, regulations, and departmental policies and procedures
Ability to communicate effectively in writing and verbally with customers and justice partners from diverse backgrounds
Ability to effectively resolve customer disputes, issues, questions, or clarify applicable guidelines
Flexible and adaptable to changes with workloads, job assignments, new procedures, various computer systems, court trends, and priorities
Proficient working in multiple software platforms, including Microsoft Office suite, with the ability to learn other job-related applications
Ability to take direction well and maintain a professional and positive attitude through challenging circumstances
Well organized, detail-oriented and analytical with the ability to use independent judgment
Ability to provide technical and procedural training to the various learning styles of staff
Ability to prioritize and work well under pressure in a high volume, fast-paced work environment with attention to detail and accuracy
Knowledge of the organization, operation, function, and jurisdiction of the court
Ability to work onsite and remotely

Nice To Haves

Experience with complex financial case processing in criminal case types
Experience providing technical and procedural training
Experience reviewing work of others for accuracy and providing feedback for corrective action
Experience writing job procedures and developing training materials in a clear and concise manner

Responsibilities

Reviewing complex data integrity reports, accessing a variety of resources to research/analyze problems consult with supervisor or leadworker on identified issues or trends.
Processing petitions filed by bond agencies, routing paperwork to judicial officers, processing complex case updating related to bond filings.
Serving as designated subject matter expert for problem solving party records issues. Can include party merge, party replace, and unmerge to change/move corrupt data in collaboration with multiple partnering systems that are impacted. Requires investigation with multiple partnering agencies using Subject Identifier and Locator Services (SILS) to identify appropriate party records. Knowledge in various applications is needed for researching these complex issues.
Assisting to problem solve Department of Revenue (DOR) collection issues and disputes. Analyze and review complex financial processing reports for fees receivable using critical thinking skills.
Serving as a subject matter expert and resource for the division’s job functions for other team members, using advanced knowledge and expertise of criminal court policies, procedures, and processes to answer questions, address complex or unique case processing situations, and solve problems.
Training new court operations staff on procedures; provide training on new or changed processes or systems; prepare training materials as applicable; spot check employee work to ensure understanding.
Performing the full range of court operations work within the Criminal Centralized Unit (CCU), including but not limited to criminal case initiation, using the electronic case processing system, and any related applications and equipment.