Court Operations Manager/ (Program Coordinator)- (13th Judicial Circuit)

Hillsborough County•Tampa, FL

About The Position

This posting is for the 13th Judicial Circuit and serves as a job advertisement. The Court Operations Manager/Program Coordinator, within the Resource Development Department, will provide research-based insights and operational support to advance court projects, enhance staff development, and improve organizational effectiveness. This role involves planning, implementing, and managing trainings and professional development opportunities for court personnel, assisting the Director of the Resource Development Department with event coordination and recognition, aiding in policy and procedure implementation, conducting research, analyzing data, and acting as a liaison with other departments.

Requirements

Bachelor’s degree in criminology, social sciences, education, public administration or organizational development.
Five years of related experience, including two years in a supervisory or managerial capacity.
Skilled in the use of Microsoft Office products, including Word, Excel and Power Point.
Knowledge of project management techniques.
Knowledge of the structure and operations of the Florida Court System.
Ability to work collaboratively within the department, as well as with other AOC departments and stakeholders.
Ability to work independently and meet deadlines.
Ability to research and make recommendations on best practices for assigned projects.
Ability to conduct research and analysis and draft memoranda and reports.
Ability to organize complex data and information.
Ability to develop contracts.
Ability to communicate ideas clearly, concisely and logically, both orally and in writing with a diverse group of people both in-person and remote environments.
Ability to develop in-person and e-learning training objectives and presentations targeted towards adult learners.
Ability to interpret, explain and apply rules, policies and procedures.
Ability to exercise discretion in handling sensitive information.
Ability to research and apply for Continuing Education Accreditation.
Must be professional in all regards.
Applicants will be subject to a criminal background check.

Nice To Haves

Additional relevant experience may substitute for the recommended educational level on a year-for-year basis.
A Master’s degree in an area cited above may substitute for two years of the recommended non-management experience.

Responsibilities

Develop, deliver, and coordinate training programs including new employee onboarding, role-specific training, system training, process changes, and ongoing professional development.
Partner across all levels to identify training needs, develop effective learning solutions, and ensure training remains current as organizational needs evolve.
Gather and analyze data to inform operations decisions and evaluate work efficiencies, including metrics related to meeting outcome measures.
Periodically evaluate performance metrics and outcome measures to ensure data relevance.
Research and write operations reports, conduct research, and establish training objectives via collaboration with the management team.
Collect, maintain, and coordinate storage of administrative records according to records retention policies.
Manage and coordinate outreach events, milestone recognitions, and special projects.
Maintain and organize employee training records and training resources.
Contribute to the Administrative Office of the Court (AOC) newsletter and other publications.