Court Operations Associate, Olmsted County

Minnesota Judicial Branch • Rochester, MN

18d • Onsite

About The Position

The Third Judicial District is seeking to fill a Court Operations Associate positions with the Olmsted County Court Administration. The Court Operations Associate position is a fast-paced, highly detail-oriented position with a variety of responsibilities. Primary responsibilities include advanced case processing in an electronic environment, a potential to work in the courtroom, providing exceptional customer service on the phone and in-person. This position will work directly with the public, judges, and justice partners. Duties require the application of independent judgment and the interpretation of established laws, policies, procedures, regulations based on training and knowledge gained through experience on the job. This position is an AFSCME represented position. The primary work location for this position is the Olmsted County Government Center, 151 4th Street SE, Rochester, Minnesota 55904. Standard hours of work are Monday - Friday, 8:00 am - 4:30 pm.

Requirements

• High school diploma or equivalent
• One (1) year of relevant job experience or greater, which may include but is not limited to customer service, administrative work, office, and clerical work
• Ability to learn rules of court, state statutes, case processing, policies, and procedures of the area of court assigned
• Knowledge of basic math
• Skill in navigating difficult situations and resolving conflict in a respectful and courteous manner
• Ability to effectively support court users who have limited experience with the judicial system
• Ability to provide exceptional customer service while working under pressure in a high volume, fast-paced environment
• Skill in the operation of a personal computer, including electronic case management system and related applications and equipment
• Ability to handle sensitive and confidential information appropriately and in compliance with all applicable court rules, policies, and statutes
• Ability to communicate effectively, both orally and in writing
• Well organized, detail oriented, and analytical

Nice To Haves

• Certificate or degree in a related field
• Considerable knowledge of court procedures, policies, and records management
• Experience working with the court's electronic case processing system

Responsibilities

• Perform the full range of court operation work that may involve responsibility for a specific area of court case processing
• Perform a variety of advanced clerical functions and multiple case types
• Provide assistance to attorneys, parties, self-represented litigants, judges, and the public by responding to a variety of questions in-person, over the phone, by mail, and/or electronically
• Provide courtroom support by working with judges, court reporters, and other justice partners
• Review, enter, record, and update case information using an electronic case processing system and related applications and equipment
• Schedule and maintain court calendars
• Receive, process, and receipt payments due to the court
• Attend court and assist by calling cases, taking notes, and handling documents in the courtroom
• May perform the duties of an Electronic Recording Equipment Operator (EREO) including recording and monitoring court proceedings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED