Court Operations Associate, Ramsey County, Jury Office

Minnesota Judicial Branch•St. Paul, MN

3d•$21 - $35•Onsite

About The Position

The Second Judicial District is accepting applications for a full-time Court Operations Associate who will work onsite in the Jury Office at the Ramsey County Courthouse. This position involves advanced clerical and administrative work related to all aspects of Jury Operations and Administrative Services. Work may involve performing a variety of advanced clerical functions which require the application of independent judgment and the interpretation of jury office policies and procedures, court rules, and statutes. The successful candidate must possess excellent public speaking skills and be able to conduct jury orientation for large groups of citizens summoned for jury duty weekly. Work involves frequent interactions with jurors, law clerks, and judges. This position requires a considerable amount of data entry and the ability to multi-task in a fast-paced environment. Advice and assistance will normally be provided as needed by the Judicial Calendar Coordinator/Jury Commissioner or Court Operations Manager, but most functions will be performed with minimal supervision.

Requirements

Graduation from an approved high school or vocational school.
At least 6 months of customer service experience.
Ability to speak in front of groups of people.
Demonstrated interpersonal skills and ability to work respectfully with people from diverse backgrounds, including customers and co-workers.
Demonstrated ability to learn new computer programs and technology.
Demonstrated dependability with excellent attendance and punctuality in past positions.
Excellent verbal and written communication skills.
Knowledge of modern office practices and procedures.
Knowledge of and ability to use computers and related technology.
Ability to make decisions in accordance with laws, regulations, and departmental policies and procedures.
Ability and willingness to work in a high-volume, detailed, and fast-paced work environment.
Ability to take direction well and maintain a professional and positive attitude through challenging circumstances.
Ability to manage competing demands simultaneously.
Ability to express ideas concisely and clearly, both orally and in writing, as well as understand and follow oral and written instructions.
Ability to establish and maintain effective working relationships with co-workers, justice partners, customers, judicial officers, and others.
Ability to adapt to changing procedures.
Very good computer skills.
Interest in and adaptability to new technology including electronic filing, electronic document management, Microsoft Office, and MNCIS.

Responsibilities

Perform varied court clerical work involved in case processing both manually and using the jury information system, MNCIS, and other related computer systems.
Performs a high volume of telephone and in person customer service.
Conduct jury orientation.
Update jurors as to case/trial status.
Determine juror qualifications.
Grant/deny excusal requests and respond to juror correspondence.
Create juror reports for judicial officers and manage juror call-in system.
Update and maintain records for juror payments and assist with juror summoning.
Perform courtroom assignment and calendaring duties.
Process incoming and outgoing mail.
Update web pages.