Court Interpreter Scheduler
About The Position
Ensures limited English proficient (LEP) court users are scheduled a court interpreter when appearing for court events, programs, and services. This role works under the supervision of the Court Interpreter Scheduler Supervisor of the Office of Language Access (OLA) or his/her designee. The Massachusetts Trial Court Language Access and Court Records Department is responsible for overseeing court programs and services related to spoken language access to interpreters and translators for the limited English proficient (LEP), low literacy court users, and American Sign Language (ASL) or Communication Access Real-Time Translation (CART) for the Deaf and Hard of Hearing (DHH) individuals with court matters. The office also provides access to administrative records and trial transcripts of digitally recorded court proceedings for the bench, the bar, the public, and pro se, self-represented litigants (SRL).
Requirements
- Bachelor's Degree from an accredited college
- Three (3) years of related work experience
- Equivalent combinations of education and experience will be considered for meeting minimum qualifications.
- Knowledge of modern office equipment and technology, including computers and applicable software.
- Knowledge of Departmental and court policies and procedures.
- Knowledge of the issues, complexities, and requirements of cases to be scheduled.
- Knowledge of Program coordination.
- Knowledge of MassCourts application.
- Skill in organization and time management.
- Skill in attention to detail.
- Skill in Customer Service
- Skill in Leadership.
- Ability to establish effective working relationships with others.
- Ability to prepare clear and accurate reports.
- Ability to maintain appropriate records.
- Ability to maintain confidentiality of information.
- Ability to communicate effectively, both orally and in writing.
- Ability to work independently and follow oral and written instructions.
- Ability to monitor interpreter services to ensure adherence to standards and guidelines.
- Ability to input and manipulate data.
- Ability to serve as liaison with departments and court administrative offices.
- Communicates and demonstrates the ethics and values of the Trial Court.
- Employees are fully committed to fulfilling the Trial Court and associated Departmental missions.
- Employees are committed to participating in ongoing Trial Court training and educational offerings to advance their professional development. Managers are equally committed to affording opportunities to those they supervise as scheduling permits.
- Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public.
- Demonstrates ability with MS Office and other business technologies and can properly support the administration of departmental policies, procedures, and initiatives in a unionized employee environment.
- Accurately assesses interpreter problems in the Trial Court and recommends and facilitates appropriate solutions.
- Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds.
- Works with others cooperatively, and promotes teamwork, contributing to a work environment that focuses on shared departmental goals.
Responsibilities
- Assists in the assignment and scheduling of court interpretation and translation services for court operations.
- Identifies operational problems and makes appropriate recommendations to the scheduling supervisor, including revising schedules.
- Creates and updates assignments in OLA’s electronic scheduling system in real time, responding to changes and emergencies throughout the workday.
- Provides customer service concerning interpretation services and scheduling to court departments.
- Verify court interpreter assignments upon request.
- Performs other duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
