Court Coverage Specialist

ABC Legal Services•Longmont, CO

5d•Onsite

About The Position

Docketly is seeking a Court Coverage Specialist for their Longmont, CO office. This full-time, on-site role is crucial for ensuring attorney coverage for court hearings. As an Operations Associate on the Coverage team, you will manage a live book of court hearings, utilizing phones, texts, and email to secure attorney coverage before deadlines. The position involves elements of dispatch, sales closing, and account management, characterized by a fast-paced, measurable, and engaging work environment. You will be responsible for negotiating fees in real-time, making critical decisions under pressure, maintaining hearing schedules, and communicating with clients, all while ensuring the company's financial health. Docketly, a growing legal-tech company and sister company to ABC Legal Services, specializes in providing easy, fast, and reliable stand-in attorney services for the creditors' rights industry through proprietary software and a national attorney network.

Requirements

1+ year in a role requiring high-volume phone outreach or direct negotiation (e.g., inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service).
Comfortable and efficient on the phone, with strong verbal and written communication skills.
Genuinely organized, capable of managing many open items simultaneously without letting anything slip.
Calm and decisive under deadline pressure, able to make decisions and move forward.
Tech-comfortable and quick to learn new platforms.
High school diploma or equivalent.

Nice To Haves

Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center/outbound environment.
A track record of hitting or exceeding KPIs in a metrics-driven role.
Familiarity with CRM or scheduling tools.
Exposure to legal, court, or collections operations.
Comfortable on Mac OS and Google Workspace.

Responsibilities

Secure coverage on a deadline by managing a portfolio of open court hearings daily via phone, text, and email to get attorneys committed before the hearing date.
Negotiate fees in real-time, holding firm on price, handling counteroffers, and extending above-standard offers when necessary, while protecting profit margins.
Triage a fast-moving pipeline by prioritizing competing hearings, making quick, sound judgment calls, and clearly explaining reasoning to the team.
Handle last-minute changes, cancellations, and urgent coverage gaps with a solutions-first approach.
Onboard and support new attorneys by explaining how Docketly works, answering questions, and serving as their primary contact.
Keep law firm clients informed about hearing status to build trust and prevent surprises.
Maintain accurate records by logging activity, confirming assignments, and keeping the pipeline up-to-date.
Identify recurring coverage gaps and contribute ideas for system improvements in team meetings.
Collaborate with the coverage-operations team to solve problems together.