Court Administration Assistant

Judicial Branch of Arizona in Maricopa County•Phoenix, AZ

1d•$20 - $33•Onsite

About The Position

The Court Administration Assistant provides administrative support in a high-volume work environment, using strong organizational and communication skills to multitask and provide exemplary service to internal and external customers. The position works within the Criminal Department, which is responsible for adjudicating felony offenses committed within Maricopa County. The role involves case management entry and retrieval, maintaining case-related information in Court software, responding to case-related inquiries, reviewing case status reports, conducting research, directing the public to appropriate resources, training staff, and assisting with statistical reports. The employee may rotate between downtown Phoenix court locations and may be reassigned to other Judicial Branch locations based on departmental needs. The Superior Court of the Judicial Branch of Arizona in Maricopa County works to provide a safe, fair, and impartial forum for resolving disputes, improve access to services, and use innovative, evidence-based practices. Its culture values fairness, respect, integrity, innovation, and safety.

Requirements

High school diploma or GED.
Two years of general clerical or administrative experience, or an equivalent combination of post-secondary education and job-related experience substituted on a year-for-year basis.
Knowledge of customer-service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Skill using computer applications, including spreadsheets, databases, and word-processing software.
Effective written and verbal communication skills.
Critical-thinking skills and the ability to evaluate information to determine an appropriate solution.
Ability to learn Court policies, procedures, and guidelines.
Ability to respond courteously to concerns from the public, attorneys, and employees.
Ability to manage time effectively and handle multiple tasks at once in a high-volume, time-sensitive work environment.
Ability to establish and maintain effective working relationships.
Ability to understand and accurately brief oral and written instructions.
Ability to make sound decisions in accordance with regulations, policies, and procedures.
Ability to work as a member of a team with minimal supervision.
Ability to communicate clearly, perceive nearby details, maintain positions such as sitting, standing, or walking for extended periods, use hands for tasks such as typing or operating tools, and occasionally move or lift objects weighing up to 20 pounds.

Nice To Haves

Bilingual in Spanish and English.
Familiarity with the Arizona Constitution and Arizona Revised Statutes specific to the assigned divisions.
Experience with multi-line telephone systems.

Responsibilities

Perform case management entry and retrieval using systems including iCIS, iCISng, APETS, JWI, and JMS.
Direct members of the public to appropriate Court programs, resources, facilities, and outside agencies.
Respond to case-related inquiries from the public, attorneys, Judicial Officers, and Judicial Branch staff.
Review case status reports, conduct research, and perform other case management-related functions.
Train new and existing staff on departmental processes, policies, and procedures.
Initiate, update, and maintain case-related information in Court software.
Assist in the preparation of statistical reports.
Perform other related duties as assigned.

Benefits

Generous paid time off
Paid sick leave
10 paid holidays
Medical insurance
Dental insurance
Vision insurance
Coverage by a State-sponsored retirement pension plan
Employee assistance program
Wellness incentives
Optional life insurance
Optional disability coverage
Optional group legal plan
Optional pet insurance
Potential eligibility for Public Service Loan Forgiveness for qualifying full-time Judicial Branch employees who meet other program criteria