Court Administration Assistant

Maricopa County • Mesa, AZ

3d • $20 - $31 • Hybrid

About The Position

The Court Administration Assistant provides administrative support in a high-volume work environment that requires the ability to multitask, use strong organizational and communication skills to provide exemplary service, both internally and externally, ensuring that the needs of the Court are met effectively. This position works within the Juvenile Department and is responsible for administrative duties within Conciliation Services.

Requirements

• High school diploma or GED
• Two (2) years of general clerical or administrative experience OR Combined Education and Experience Qualifications: An equivalent combination of post-secondary education or job-related experience may substitute on a year-for-year basis.
• Knowledge of: Principles and processes for providing customer service including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
• Skill in: The use of computer applications including spreadsheets, databases, and word processing software.
• Written and verbal communication with others to convey information effectively
• Critical thinking and evaluating information to determine the best solution
• Providing exemplary customer service
• Ability to: Learn policies, procedures, and guidelines established by the Court
• Respond courteously to concerns of the public, attorneys, and employees
• Use effective time management skills to handle multiple tasks at one time
• Excel in a high volume and time-sensitive work environment
• Establish and maintain effective working relationships with others
• Understand and accurately brief oral and written instructions
• Make sound decisions in accordance with regulations, policies, and procedures
• Work as a member of a team with minimal supervision

Nice To Haves

• Bilingual in Spanish/English
• Familiarity with the Arizona Constitution and Arizona Revised Statutes specific to the assigned divisions
• Experience with Microsoft 365 products

Responsibilities

• Performs case management entry and/or retrieval to include, but not limited to: Integrated Court Information System (iCIS), Integrated Court Information System - Next Generation (iCISng), Microsoft Forms, and SharePoint
• Directs the public to appropriate Court programs, resources, facilities, and outside agencies
• Responds to case-related inquiries from the public, attorneys, Judicial Officers, and Judicial Branch staff
• Reviews case status reports, conducts research, and performs other case management-related functions
• Trains new and existing staff on departmental processes, policies, and procedures
• Initiates, updates, and maintains case-related information in Court software
• Assists in the preparation of reports

Benefits

• We offer generous paid time off, paid sick leave, and 10 paid holidays!
• We have affordable medical, dental, and vision insurance, and our employees are entitled to coverage by one of several State-sponsored retirement pension plans, our employee assistance program, and wellness incentives.
• Additionally, our employees have the option of life insurance, disability, a group legal plan, and pet insurance.
• Under the current guidelines for the Public Service Loan Forgiveness (PSLF) Program, the Maricopa County Superior Court is a qualifying employer. Therefore, any full time Judicial Branch employee, who meets other eligibility criteria may be eligible for loan forgiveness under this program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees