Course Facilitator 2

Amentum•Hanover, MD

11d•$175,000 - $225,000•Remote

About The Position

The Course Facilitator (Level 2) provides senior facilitation support for a virtual course delivery. In addition to Level I duties, the Level 2 facilitator leads identification and documentation of systemic student-impacting issues and grading/feedback defects, coordinates escalations across LMS/Software/QA/IT teams, performs quality control review of facilitator-generated reporting inputs, and maintains facilitator procedures/job aids in version-controlled formats as directed. The facilitator performs troubleshooting and support within authorized permissions and escalates platform/infrastructure changes to the responsible technical roles. The Course Facilitator's reporting focuses on learner experience and course workflow support, including progress monitoring inputs, defect trends, and grading/feedback behavior validation, rather than roster/attendance ownership.

Requirements

Master's degree in Computer Science, Cyber Engineering, Information Systems, Information Technology, Education/instructional Technology, Engineering, or related field and four (4) years of relevant experience; OR Bachelor's degree in the same fields and six 6) years of relevant experience; OR Associate's degree (or 18 semester hours of military coursework/training in a related field) and eight (8) years of relevant experience; OR High school diploma/GED and ten (10) years of relevant experience.
Experience within the last two (2) years as a certified T50 Exploiter Trainer and five (5) years of IO or EA experience.
Relevant experience includes Level I experience plus lead facilitator responsibilities such as mentoring junior facilitators, leading identification/documentation of systemic grading/feedback defects, coordinating cross-team defect resolution (LMS Admin/Software/QA), performing quality control of facilitator reporting inputs/metrics, and maintaining facilitator procedures/runbooks.

Nice To Haves

TS/SCI preferred
Experience serving as lead facilitator (or equivalent) for technical training, including mentoring junior facilitators and standardizing facilitation practices is preferred.
Experience coordinating issue resolution with LMS Administrators, Software Engineers, QA/Pest, and instructors; tracking issues to closure and validating fixes/regressions is preferred.
Experience identifying and documenting systemic grading/feedback, defects and recurring learner workflow issues, including development of clear defect reports and supporting evidence, are preferred.

Responsibilities

Effectively communicate to a broad range of individuals from varied backgrounds.
Review automated graded activities quickly and determine if grading was applied appropriately.
Lead identification and documentation of systemic grading/feedback defects; coordinate with LMS administrators/software engineers to support timely correction and regression verification.
Troubleshoot students' issues with virtual learning courses.
Perform advanced troubleshooting of student-impacting workflow issues (VM connection issues, novel student issues, novel content issues) and coordinate escalations across technical teams.
Demonstrate exceptionally professional conduct in performance of duties.
Provide quality control review of facilitator-generated reporting inputs/metrics prior to submission (accuracy checks, trend flags, data anomalies) as required by Government directed reporting cadence.
Provide guidance and feedback to students pertaining to general networking systems, operating systems, and technical writing.
Support continuous improvement of automated feedback by recommending enhancements that increase specificity (references to exercises/content) and reduce ambiguity, consistent with SOW feedback requirements.
Assist in maintaining facilitator procedures/job aids (runbooks/checklists) in editable, version-controlled formats as directed.
Enforce a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment.
Complete all training requirements and fulfill all self-aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams.
Consistently provide services that meet customer expectations.
Conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts.
Read and understand Quality Management and Customer Satisfaction responsibilities.
Read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to his/her job.