Courier

TridentCare • Town of Berlin, NY

3h • Onsite

About The Position

This role is responsible for making deliveries to specific departments, facilities, drop-sites, offices, or persons, and picking up items for immediate, next day, or future delivery. The Courier must maintain a courteous flow of communication with phlebotomists, nurses, and customers, and refrain from discussing patient information outside the Laboratory. Additional duties include scanning, centrifuging, and data entry. The position requires knowledge of specimen preservation and handling, including non-blood specimens. The Courier is expected to continuously improve operations, decrease turnaround time, streamline work processes, and work cooperatively to provide quality customer service. They should suggest changes to improve customer service and communicate schedule changes to their supervisor. Responsiveness to requests for information, care, or service in a timely and polite manner is essential. The Courier must represent TridentCare positively in all communications and adhere to the dress code and identification badge policy. They must inform their supervisor of any requests that cannot be handled promptly and report any accidents or injuries immediately in writing. Cooperation with institution-wide programs and projects is expected, as is maintaining personal behavior consistent with a clean, quiet, and respectful environment. Adherence to work attendance policies, including punctuality and consistent attendance, is required. The Courier will also perform other duties as assigned by the supervisor. This role also involves following established phlebotomy procedures for obtaining blood samples, properly identifying patients, ensuring specimens are correctly labeled and accompanied by a completed requisition, and following policies on transporting PHI. Planning and organizing draw schedules with attention to patient priority, completing written logs and time sheets accurately, and working cooperatively with dispatch, payroll, laboratory, and courier departments are also key responsibilities. Maintaining equipment in good working order and reporting problems immediately to the Area Phlebotomy Supervisor is necessary. The Courier must answer their company-issued mobile device promptly when on duty and notify dispatch of their availability for future assignments.

Requirements

• High school diploma or equivalent.
• Valid driver’s license with a good driving record and ability to drive safely.
• Excellent interpersonal skills for communication with medical and laboratory personnel.
• Previous courier or driving experience.
• Principles and practices of safe motor vehicle operation and maintenance.
• Traffic laws, ordinances, and rules involved in motor vehicle operation.

Responsibilities

• Makes deliveries to specific departments, facilities, drop-sites, offices, or persons.
• Picks up items from designated facilities, drop-sites, offices, or persons for immediate, next day, or future delivery.
• Scanning, centrifuging, and data entry.
• Knowledge of required specimen preservation and handling including picking up of none blood specimens.
• Demonstrates continuous effort to improve operations, decrease turnaround time, streamline work process, and work cooperatively and jointly to provide quality seamless customer service.
• Suggest changes to supervisor or appropriate staff members to improve customer service and communicates any changes in schedules as well.
• Respond to requests for information, care or service in a timely and polite manner.
• Work with others in respectful, cooperative manner and exhibits warmth, courtesy, and professionalism.
• Represent TridentCare positively in each communication with patients, families, physicians, other employees and contacts outside the Laboratory.
• Adhere to dress code and wear proper identification badge at all times.
• Inform immediate supervisor of request that cannot be handled in a timely manner.
• Inform appropriate staff of any accidents and/or injuries immediately in written form.
• Cooperate with others in institution-wide programs and projects as assigned through attendance, completion of tasks, and adoption of policies.
• Maintain personal behavior to be consistent with a clean, quiet, respectful environment for customers, patients, facilities, co-workers, and any other contacts.
• Follow work attendance policies; maintains consistent attendance and punctuality.
• Performs other duties as assigned by the supervisor.
• Follows established phlebotomy procedures for obtaining blood samples from patients.
• Properly and accurately identify patients according to TridentCare phlebotomy patient identification policy prior to drawing.
• Ensures that specimens are properly labeled, in the proper tube and accompanied by a completed requisition, including patient billing information prior to transport.
• Follows TridentCare phlebotomy policy on transporting PHI.
• Plans, organizes draw schedule with attention to priority of patients.
• Completes written logs, time sheets and other required records in a neat and accurate manner.
• Works cooperatively with dispatch, payroll, laboratory and courier departments.
• Maintains all equipment in good working order and reports problem immediately to Area Phlebotomy Supervisor.
• When on-duty, answers company issued mobile device promptly and is ready and available to work.
• Notifies dispatch of availability for future assignment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED