Courier - Labs

Albany Medical Center • Albany, NY

4d • Onsite

About The Position

The Laboratory Courier (LC) delivers supplies and reports to laboratory clients and picks up, transports, and delivers routine and expedited specimens from the client sites to the laboratory. The Courier ensures that the quality of specimens is maintained throughout the transport process and keeps specimen-tracking logs. This position also functions as a liaison between Laboratory Client Service and staff at client sites. This individual is responsible for keeping the transport vehicle clean and orderly.

Requirements

• Must possess a New York driver’s license and have an acceptable driving record.
• Reads and interprets documents such as safety rules and procedure manuals.
• Uses effective written and verbal communication skills to cooperatively work with customers and employees.
• Listens well, takes direction and engages in interactive dialogues with others.
• Seeks the input of others to achieve consensus.
• Comprehends, remembers and carries out instructions.
• The individual communicates any questions to a preceptor or Supervisor as needed.
• Communicates effectively with nursing staff, physicians and other staff at the client site(s) and maintains a professional relationship with Client Service staff.
• Conducts telephone and personal inquiries to any of the laboratory’s customers with courtesy, respect and confidentiality.
• Ability to: Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to: Accomplishes tasks in a specified time, prioritizes and makes decisions and effectively provides feedback.
• Demonstrates knowledge of all applicable policies and procedures
• Maintains competency and assumes responsibility for continuing education relevant to responsibilities.
• Improves job performance through continuing education and productive feedback.
• Demonstrates cooperation and flexibility in continually meeting client needs.
• Performs job duties in an honest, punctual and ethical manner.
• Responds positively to changes in scheduling in conjunction with departmental needs
• Adapts to new standards in technology.
• Serves as a positive role model for other staff by following accepted departmental guidelines such as wearing appropriate attire and maintaining personal hygiene, limiting personal phone calls, attending departmental in-services, completing specific mandatory in-services, assisting with training of new staff members and following break and mealtime limits.
• Exercises good judgment by making appropriate decisions and thorough follow through.
• Accepts constructive criticism in a professional manner and carries out directions
• Contributes to the teamwork of the department by being helpful to co-workers and avoiding unnecessary conflict.

Nice To Haves

• Where feasible, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the job’s essential functions.

Responsibilities

• Drives safely and follows all related laws.
• Transports specimens, reports, equipment and supplies to various locations in a reliable and timely fashion.
• Follows the assigned courier run within the designated time frame.
• Communicates effectively with nursing staff, physicians and other staff at the client site(s) and maintains a professional relationship with Client Service staff.
• Completes daily logs of destinations and times.
• Maintains specimen integrity during transport.
• Accommodates STAT pickups as requested/instructed by a Client Service representative.
• Keeps the courier vehicle in a clean and well-maintained condition.
• Maintains courier manifests and follows established SOP for use of lockboxes and door tags.
• Makes suggestions for improvement or changes to schedules and/or routes to improve efficiency and meet customer needs.
• Prepares and delivers customer supply orders.

Benefits

• Excellent health care coverage with no copay at Albany Medical Center providers
• A wide array of services and programs to support emotional, physical, and mental wellbeing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED